3rd Line Support / Systems Engineer

GET STAFFED ONLINE RECRUITMENT LIMITED; Ringwood; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

A specialist IT Infrastructure provider in Ringwood is seeking a skilled 3rd Line Support / Systems Engineer. The successful candidate will design technical solutions and deliver first-class 3rd-line support. Candidates should have at least 3 years of relevant experience and strong problem-solving skills. This position offers a competitive salary and generous benefits including profit share, medical insurance, and opportunities for professional development.

Benefits

Company Profit Share

22 days annual leave plus bank holidays

Birthday as additional paid leave

Private Medical Insurance

Ongoing training and support

Pension Scheme

Hybrid Working

Qualifications

• At least 3 years of experience in a similar role.
• Proven ability to implement and maintain technical infrastructure.
• Committed to continuous learning and vendor certifications.

Responsibilities

• Provide outstanding 3rd line support to customers.
• Plan, implement, and document technical solutions.
• Assist in transitioning solutions into live service.

Skills

Problem-solving skills

Proactive approach to technical challenges

Excellent knowledge of enterprise network technologies

Experience with technical documentation

Strong communication skills

Stakeholder management experience

Ability to work independently

Attention to detail

Positive attitude

Job description

3rd Line Support / Systems Engineer

Location: Ringwood, Hampshire

Salary: £37,000 - £40,000 DOE + Profit Share

Hours: 37.5 hours per week

This role is subject to a clear standard DBS check being received.

Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.

They are an Employee Ownership Trust and are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy.

They encourage progression within the company as well as offering opportunities in other teams and departments.

Join this friendly company, where a great team and a positive culture await you.

The Role

Our client is seeking a skilled and motivated 3rd Line Support / Systems Engineer with a passion for designing technical solutions and delivering first-class 3rd-line support. This is a key role providing outstanding service to their customers and delivering innovation across technical operations.

Working with internal and external stakeholders. You will plan, implement and document technical solutions and assist in the transitions of solutions into live service, as well as providing 3rd line support services.

Skills and Experience

• At least 3 years of experience in a similar role (3rd line equivalent).
• Proven ability to implement, configure, test, and maintain technical infrastructure.
• Strong problem-solving skills and a proactive approach to technical challenges.
• Excellent knowledge of supporting enterprise network technologies including switching, firewalling, routing, and wireless products.
• Committed to continuous learning and actively pursuing vendor certifications.
• Ability to follow and produce detailed technical documentation.
• Strong communication skills and stakeholder management experience.
• Able to work independently and collaboratively in a fast-paced environment.
• High attention to detail with a focus on accuracy and quality.
• Positive, proactive attitude with a strong sense of ownership.

The Package

• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with your length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Private Medical Insurance, including dental.
• Ongoing training and support.
• Company sick pay policy.
• Pension Scheme.
• Fresh fruit, posh coffee machine and the occasional pizza.
• Hybrid Working (Non-contractual).
• Progression opportunities.