3rd Line Support / Project Engineer

JR United Kingdom; Derby; On-site; GBP 30,000 - 50,000; Full time

Job summary

A remarkable opportunity for a 3rd Line Support Engineer with a leading Managed Service Provider in Derby. This role promises a dynamic environment with flexibility and significant opportunities for career advancement. You will work with cutting-edge technology and a passionate team, responsible for ensuring smooth operations and supporting user needs.

Qualifications

• Experience with Azure, Windows, Networking, and Cyber Security.
• Ability to resolve complex technical issues and support users.

Responsibilities

• Resolve technical problems passed from 2nd line support.
• Conduct project roll-outs, including entire 365 implementations.
• Perform regular system updates, network fixes, and documentation.

Skills

Azure

Windows

Networking

Cyber Security

Intune

Entra ID

Job description

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Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

derby, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a final point of technical escalation. This role will involve BAU, projects, and absolutely no ceiling for progression. There is a direct roadmap from a career point of view & they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture

Primary Responsibilities:

• Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
• Resolving Incidents: Resolved technical problems passed on from 2nd line.
• Project Roll outs: for example, entire 365 roll-outs
• Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
• Help Users: Support staff with any problems using their hardware, software, or internet.
• Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
• Documentation: Log issues, how they were fixed, and any system changes.

We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.