3rd Line Support / Project Engineer

JR United Kingdom; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

An exciting opportunity exists for a 3rd Line Support / Project Engineer at a leading Managed Service Provider in Birmingham. This role offers the chance to work with cutting-edge technology while being part of a supportive team culture. You'll be pivotal in resolving technical issues, managing projects, and ensuring smooth operations, with a clear pathway for career progression.

Qualifications

• Experience with Azure, 365, Windows, Intune, Entra ID.
• Proven ability to resolve technical issues.
• Track record in supporting users and managing documentation.

Responsibilities

• Resolve technical problems passed on from 2nd line support.
• Manage project rollouts like entire 365 implementations.
• Perform regular system updates and network fixes.
• Document issues and solutions for knowledge sharing.

Skills

Azure

Networking

Cybersecurity

Windows

Intune

Entra ID

Job description

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3rd Line Support / Project Engineer, birmingham

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Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team?
• Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a final point of technical escalation. This role will involve BAU, projects, and absolutely no ceiling for progression. There is a direct roadmap from a career point of view & they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture

Primary Responsibilities:

• Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
• Resolving Incidents: Resolved technical problems passed on from 2nd line.
• Project Roll outs: for example, entire 365 roll-outs
• Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
• Help Users: Support staff with any problems using their hardware, software, or internet.
• Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
• Documentation: Log issues, how they were fixed, and any system changes.

We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.