3rd Line Support Engineer

Franklin Fitch; Coventry; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Recruitment Consultant to join their expanding team in Coventry. This role offers the opportunity to provide escalated 3rd Line Support to a VIP client, ensuring excellent customer service and technical troubleshooting. You will be involved in both remote diagnostics and on-site support, along with engaging in project work to enhance service delivery. With a focus on professional growth and development, this position promises a rewarding career path within a dynamic IT environment. Join a team that values innovation and customer satisfaction while enjoying a comprehensive benefits package.

Benefits

Life Assurance

Health Insurance

Paid certifications

Development opportunities

Progression opportunities

25 days holiday

Qualifications

• Proven history of resolving technical issues for a client base of 1350 users.
• Experience in providing excellent customer service and support.

Responsibilities

• Provide escalated 3rd Line Support for a VIP client.
• Perform detailed fault diagnostics and maintenance on customer environments.
• Complete small projects including researching new products.

Skills

3rd Line Support

Troubleshooting

Customer Service

Remote Diagnostics

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Franklin Fitch

Recruitment Consultant at Franklin Fitch

Location: Coventry - Fully Onsite

Responsibilities:

You will be working for a growing and expanding MSP, and you will be dedicated to one of their VIP clients, providing escalated 3rd Line Support and working on improvement and implementation projects. The ideal candidate will have a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email.

• Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times.
• Remote Diagnostics: Perform detailed fault diagnostics by remotely accessing customer environments.
• On-Site Support: Travel to customer sites as required for planned meetings or project work.
• Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments.
• Project Work: Complete small projects, including researching and testing new products and technologies.
• Benefits: Life Assurance, Health Insurance, Paid certifications and development opportunities, Progression opportunities, 25 days holiday.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Franklin Fitch by 2x.

Sign in to set job alerts for “Support Engineer” roles.

Locations recently posted: West Midlands, Leicester, Coventry, Desford, Bromsgrove, Warwick, Walsall, Rugby, Birmingham.