3rd Line IP Network Engineer | Aspirecom | London, UK (Hybrid)

Aspirecom; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Benefits offered by this job

20% Performance bonus

£2,500 annual training budget

Benefits package

Hybrid work model

Job summary

Aspirecom is seeking an experienced 3rd Line IP Network Engineer for our London office. You will own complex MPLS, SD-WAN, firewall, and wireless issues, acting as the senior escalation point in a high‑pressure environment.

You will work in a hybrid model, collaborating with enterprise customers and vendors to ensure uptime, rapid incident resolution, and rigorous operational standards. 55k–65k GBP with a 20% bonus and a £2,500 training budget.

Qualifications

• Bachelor's degree in Computer Science, Telecommunications Engineering, Information Technology, or a related technical discipline.
• Minimum of 5+ years in a Service Desk, NOC, ISP, or MSP environment.
• Hands-on networking with routing, switching, and wireless technologies.
• Deep expertise in SD-WAN, managed firewalls, and multi-vendor architectures.
• Knowledge of Cisco, Juniper, Fortinet, and Meraki platforms.

Responsibilities

• Provide expert 3rd line technical support across complex MPLS networks, SD-WAN, and security environments.
• Act as senior escalation point for SD-WAN, LAN, WAN, firewalls, and wireless incidents.
• Maintain and support IP network infrastructure for high availability and security compliance.
• Troubleshoot multi-vendor routing/switching issues across Cisco/Juniper/Fortinet/Meraki.
• Support network upgrades, changes, and maintenance windows.

Skills

3rd line escalation

MPLS

SD-WAN

Firewalls

Wireless

Cisco

Juniper

Fortinet

Meraki

Multi-vendor routing

Customer escalation

Education

Bachelor's degree in CS / IT / Telecommunications

Job description

Position Summary

Aspirecom is actively seeking an experienced, high-caliber, and technical 3rd Line IP Network Engineer with 5+ years of progressive professional experience in ISP, MSP, or enterprise NOC environments to join our rapidly growing managed service provider client on a full-time permanent hybrid basis at their London office. In this critical senior escalation role, you will be responsible for providing expert 3rd line technical support across complex customer and core MPLS network infrastructures, SD-WAN deployments, managed firewalls, and enterprise wireless environments. You will leverage your deep specialist expertise in multi-vendor routing, switching, and security architectures—including Cisco, Juniper, Fortinet, and Meraki—to deliver uncompromised network uptime, rapid incident resolution, and operational excellence. This opportunity offers a highly competitive salary (£55,000-£65,000 per annum) plus a 20% performance bonus, a £2,500 annual training budget, excellent corporate benefits, and exceptional career growth prospects within a premier telecommunications and managed services recruitment enterprise.

Detailed Job Description

As a 3rd Line IP Network Engineer supporting our managed service provider client through Aspirecom in London, you will take full operational, tactical, and technical ownership of complex IP network maintenance, senior escalation troubleshooting, and infrastructure upgrades across diverse enterprise estates. Your day-to-day responsibilities include acting as the senior escalation point for SD-WAN, LAN, WAN, managed firewall, and wireless issues, collaborating closely with enterprise customers and third-party vendors to resolve critical incidents, maintaining and supporting core MPLS and IP network infrastructures, troubleshooting intricate routing and switching faults, supporting planned changes and network upgrades, and participating in scheduled out-of-hours maintenance work where required. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve complex network anomalies under strict service level agreements. Furthermore, you will manage application requirements by contacting Dan Robinson via telephone at 0208 348 1819 or sending your updated CV via direct email to [e-mail], ensuring strict compliance with UK residency and London office commuting requirements.

Key Responsibilities

• Provide expert 3rd line technical support and senior escalation engineering across complex customer and core MPLS network environments.


• Act as the primary senior technical escalation point for advanced SD-WAN, LAN, WAN, managed firewall, and wireless incidents.


• Maintain, monitor, and support robust IP network infrastructure, ensuring high availability, performance, and security compliance.


• Troubleshoot complex routing, switching, and multi-vendor connectivity issues across Cisco, Juniper, Fortinet, and Meraki platforms.


• Support scheduled network upgrades, infrastructure expansions, software patch deployments, and change implementation workflows.


• Collaborate seamlessly with enterprise customers, internal service desk agents, and external third-party vendor partners.


• Participate in out-of-hours on-call support rotas and scheduled maintenance windows where required for high-availability estates.


• Maintain meticulous documentation of network topologies, incident resolution runbooks, change requests, and configuration backups.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Telecommunications Engineering, Information Technology, or a related technical discipline.


• Minimum of 5+ years of progressive professional experience within a Service Desk, Network Operations Center (NOC), ISP, or MSP environment.


• Strong, demonstrable hands-on networking background with solid theoretical knowledge and practical mastery of routing, switching, and wireless technologies.


• Deep practical proficiency in enterprise SD-WAN deployments, managed firewalls, and multi-vendor network architectures.


• Comprehensive working knowledge of Cisco, Juniper, Fortinet, and Meraki hardware platforms and operating systems.


• Exceptional analytical, troubleshooting, debugging, and problem-solving capabilities under mission-critical network conditions.


• Excellent written and verbal English communication skills with strong customer-facing stakeholder management abilities.


• Mandatory UK residency and physical ability to commute regularly to the London office for hybrid work operations.

Nice-to-Have Skills

• Professional networking certifications such as Cisco Certified Network Professional (CCNP), Juniper Networks Certified Professional (JNCIP), or Fortinet NSE 4/7.


• Prior professional working experience in specialized managed service provider (MSP) or data center infrastructure environments.


• Hands-on familiarity with network automation scripting languages (Python, Ansible) and network monitoring suites.


• Experience with BGP, OSPF, MPLS VPNs, and advanced security policy enforcement.

Recruitment Pro Tip

When applying for this 3rd Line IP Network Engineer position, ensure your resume explicitly highlights your multi-vendor routing, switching, and SD-WAN portfolio across Cisco/Juniper/Fortinet, details your MSP/NOC escalation experience, and confirms your UK residency and ability to commute to London.