3rd Line Data Engineer - 24x7 On-Call Support

BT Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

10% on target annual bonus

Private GP 24/7 for you and family

Pension scheme – 5% contributed by you

Holiday purchase scheme

Discounted BT products

Job summary

BT Group is seeking a technical engineer to provide 24x7 data services support across London, Sheffield, Belfast, Birmingham or Manchester. You will resolve incidents and service requests, coordinate with vendors, and drive improvements across the service lifecycle.

Candidate should have experience in managed services, CCNA/CCNP or equivalent, and strong organisation and communication skills to own issues end-to-end in a fast-paced environment.

Qualifications

• Experience in systems integrator or managed support environments as a technical engineer.
• Industry certification such as Cisco CCNA/CCNP (or vendor equivalent).
• Knowledge of Data Services technologies, BT Managed Service products, and customer IT systems.
• Experience contributing across the service lifecycle, including shaping technical solutions.
• Ability to identify and drive service improvements and transformation initiatives.
• Effective organisation, prioritisation, and communication with ownership and follow-through.

Responsibilities

• Resolve incidents, service requests, changes, and problems across the Data Services portfolio in line with SLAs.
• Manage and communicate customer issues effectively, including escalation to vendors and stakeholder updates.
• Collaborate across teams to deliver timely resolutions and maintain service quality.
• Support continuous improvement through knowledge sharing, training, and development of tools and processes.
• Contribute to 24x7 service delivery, including on-call support, proactive infrastructure maintenance, and SME responsibilities.

Skills

Cisco CCNA/CCNP

Data Services knowledge

Service lifecycle contributions

Service improvements

Organisation & communication

Technical engineer experience

Job description

BT Group is seeking a technical engineer to provide 24x7 data services support across London, Sheffield, Belfast, Birmingham or Manchester. You will resolve incidents and service requests, coordinate with vendors, and drive improvements across the service lifecycle.

Candidate should have experience in managed services, CCNA/CCNP or equivalent, and strong organisation and communication skills to own issues end-to-end in a fast-paced environment.