3rd Line Data Engineer

BT Group; Belfast City District; Híbrido; GBP 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

10% on target annual bonus

Private GP 24/7 for you and your close

Paid carers leave up to 2 weeks

Paternity/maternity/adoption leave – 8

Discounts on BT products

Pension scheme – 5% from you and 10%

Holiday purchase scheme

Resumo da oferta

BT Group in the United Kingdom is seeking an experienced engineer to deliver 24x7 data services, manage incidents, and drive improvements across the BT Managed Service portfolio. You will work with industry-leading technologies to ensure reliable, high-quality services for customers.

The role requires on-site presence 3 days a week with 2 flexible days, across locations including London, Sheffield, Belfast, Birmingham or Manchester, and eligibility for security clearances.

Qualificações

• Experience in a systems integrator or managed support environment.
• Cisco CCNA/CCNP certification or equivalent vendor certification.
• Knowledge of Data Services technologies and BT Managed Service products.
• Experience contributing across the service lifecycle and shaping technical solutions.
• Ability to drive service improvements and transformation initiatives.
• Strong organization, prioritization and communication with ownership.

Responsabilidades

• Resolve incidents, service requests, changes, and problems across the Data Services portfolio in line with SLAs.
• Manage and communicate customer issues effectively, including escalation to vendors and stakeholder updates.
• Collaborate across teams to deliver timely resolutions and maintain service quality.
• Support continuous improvement through knowledge sharing, training, and development of tools and processes.
• Contribute to 24x7 service delivery, including on-call support, proactive maintenance, and SME responsibilities.

Conhecimentos

Technical engineer

Cisco CCNA/CCNP

Data Services

Service lifecycle

Service improvement

Communication

Descrição da oferta de emprego

Location: London, Sheffield, Belfast, Birmingham or Manchester (3 days on site)

Salary: Competitive

Please note, to be an eligible candidate you must either hold or be eligible for SC (Security Clearance) & NPPV 3 government clearances for this role.

About the role

This role delivers 24x7 support and managed data services that keep our customers connected and running at their best. You’ll work with industry-leading technologies and proven processes to provide reliable, high-quality services that make a real impact. It’s a great fit for an experienced engineer who enjoys solving problems, taking ownership, and delivering results in a fast-paced environment.

What you’ll be doing

• Resolve incidents, service requests, changes, and problems across the Data Services portfolio in line with SLAs
• Manage and communicate customer issues effectively, including escalation to vendors and stakeholder updates
• Collaborate across teams to deliver timely resolutions and maintain service quality
• Support continuous improvement through knowledge sharing, training, and development of tools and processes
• Contribute to 24x7 service delivery, including on-call support, proactive infrastructure maintenance, and SME responsibilities

Essential Skills / Experience

• Experience working in a systems integrator or managed support environment as a technical engineer
• Industry certification such as Cisco CCNA/CCNP (or vendor equivalent)
• Knowledge of Data Services technologies, BT Managed Service products, and customer IT systems and applications
• Experience contributing across the service lifecycle, including supporting and shaping technical solutions
• Ability to identify and drive service improvements and transformation initiatives
• Effective organisation, prioritisation, and communication skills, with a focus on ownership and follow-through

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.