Remote 3rd Line Technical Operations Engineer (24/7)

Spherica; Birmingham; Remote; GBP 40,000 - 45,000; Full time

Benefits offered by this job

22 days basic holiday

Birthday day off

Up to 30 days holiday after 2 years

£20 Birthday Voucher

Enhanced maternity and paternity pay

Employee Assist Program

Job summary

A technology services company in Birmingham is seeking a Technical Operations Engineer (3rd Line) for a full-time role. This entry-level position involves supporting IT infrastructure and networking as part of a 24/7 operational team. Key responsibilities include maintaining strong client relationships and addressing complex technical issues effectively. Benefits include holiday entitlements, a birthday day off, and additional perks for employee wellness and support. Remote work may involve occasional travel to client sites.

Qualifications

• Strong understanding of routing and switching, WAN/LAN technologies.
• Proficient with both physical and virtual firewall solutions.
• Experience in vulnerability management and cyber threat intelligence.

Responsibilities

• Provide daily infrastructure, network, and security support.
• Maintain client relationships and enforce best practices.
• Collaborate with 2nd line teams to resolve complex issues.

Skills

IT infrastructure knowledge

Networking skills

Security principles

Problem-solving skills

Communication skills

Tools

Fortinet SDWAN

Cisco ISE

Cisco Meraki Wi-Fi

SIEM

DLP

Job description

A technology services company in Birmingham is seeking a Technical Operations Engineer (3rd Line) for a full-time role. This entry-level position involves supporting IT infrastructure and networking as part of a 24/7 operational team. Key responsibilities include maintaining strong client relationships and addressing complex technical issues effectively. Benefits include holiday entitlements, a birthday day off, and additional perks for employee wellness and support. Remote work may involve occasional travel to client sites.