3PL Control Tower: Quality & Operations Lead

Amazon; Dunstable; On-site; GBP 42,000 - 62,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an EU 3PL Control Tower Specialist – Quality to provide end-to-end operational support across 40+ European External Fulfilment buildings.

The role focuses on standardising processes, optimising performance, and serving as the bridge between 3PL partners and Amazon stakeholders. The position operates on a rotating shift pattern, including nights and weekends, and is office-based in the UK.

Qualifications

• Experience with Microsoft Office suite, including Excel, Outlook and Word.
• Advanced English language skills (CEFR C1).
• Experience with data analysis tools such as SQL, Python, Power BI, or similar.

Responsibilities

• Managing onboarding and permissions to support seamless 3PL operations.
• Providing operational guidance and support to 3PL partners across multiple European sites.
• Resolving capacity discrepancies and warehouse management system configurations.
• Acting as a communication bridge between 3PL partners and internal Amazon stakeholders.
• Uploading and maintaining data to support supply chain visibility and internal compliance requirements.
• Monitoring adherence to process and Amazon standards, identifying and escalating deviations.
• Supporting system launches and migrations to ensure ongoing operational continuity.

Skills

English proficiency

Microsoft Office

Education

High school diploma

Tools

SQL

Python

Power BI

Job description

Amazon UK Services Ltd. is seeking an EU 3PL Control Tower Specialist – Quality to provide end-to-end operational support across 40+ European External Fulfilment buildings.

The role focuses on standardising processes, optimising performance, and serving as the bridge between 3PL partners and Amazon stakeholders. The position operates on a rotating shift pattern, including nights and weekends, and is office-based in the UK.