Control Tower Lead, Global Logistics Operations

CEVA Logistics; Ashby-de-la-Zouch; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits package

Holiday buy scheme

Pension and life assurance

Employee discounts platform

Job summary

CEVA Logistics, a global leader in supply chain solutions, is recruiting a Control Tower Logistics Supervisor for its 4PL team in Ashby de la Zouch. The role focuses on leading Operations Coordinators, ensuring on-time deliveries, and driving customer satisfaction.

You will monitor KPIs, coordinate with suppliers and stakeholders, and implement continuous improvements to enhance productivity and performance. This is a hybrid, weekday role with regular stakeholder engagement.

Qualifications

• Experience in freight forwarding, preferably in 4PL/Control Tower or global transport logistics.
• Proven supervisory and leadership skills with the ability to manage a team.
• Strong communication, analytical thinking and adaptability to changing processes.

Responsibilities

• Lead a team of Operations Coordinators in daily control tower activities to ensure on-time delivery.
• Monitor KPIs, SLAs and quality metrics and provide actionable improvements.
• Maintain up-to-date work instructions and processes; prepare detailed reports for the Operations Manager.
• Participate in customer meetings, monthly reviews and quarterly business reviews.

Skills

Freight forwarding experience

Leadership

Control Tower

MS Office (basic-intermediate)

Tools

MS Office

Job description

CEVA Logistics, a global leader in supply chain solutions, is recruiting a Control Tower Logistics Supervisor for its 4PL team in Ashby de la Zouch. The role focuses on leading Operations Coordinators, ensuring on-time deliveries, and driving customer satisfaction.

You will monitor KPIs, coordinate with suppliers and stakeholders, and implement continuous improvements to enhance productivity and performance. This is a hybrid, weekday role with regular stakeholder engagement.