3PL Control Tower Specialist

Amazon; Dunstable; On-site; GBP 42,000 - 62,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an EU 3PL Control Tower Specialist – Quality to provide end-to-end operational support across 40+ European External Fulfilment buildings.

The role focuses on standardising processes, optimising performance, and serving as the bridge between 3PL partners and Amazon stakeholders. The position operates on a rotating shift pattern, including nights and weekends, and is office-based in the UK.

Qualifications

• Experience with Microsoft Office suite, including Excel, Outlook and Word.
• Advanced English language skills (CEFR C1).
• Experience with data analysis tools such as SQL, Python, Power BI, or similar.

Responsibilities

• Managing onboarding and permissions to support seamless 3PL operations.
• Providing operational guidance and support to 3PL partners across multiple European sites.
• Resolving capacity discrepancies and warehouse management system configurations.
• Acting as a communication bridge between 3PL partners and internal Amazon stakeholders.
• Uploading and maintaining data to support supply chain visibility and internal compliance requirements.
• Monitoring adherence to process and Amazon standards, identifying and escalating deviations.
• Supporting system launches and migrations to ensure ongoing operational continuity.

Skills

English proficiency

Microsoft Office

Education

High school diploma

Tools

SQL

Python

Power BI

Job description

Job ID: 10534014 | Amazon UK Services Ltd.

The successful candidate must have proven experience in Quality Assurance and Inventory Control within an operational environment, with a strong background in operations monitoring and operational support delivered across a 24/7 shift pattern.

The EU External Fulfilment (EF) network consists of approximately 41 operations offering flexible solutions operated by external third-party logistics (3PL) providers. These operations deliver network capacity solutions (storage and throughput), specialised operation solutions, and emerging market expansion solutions across Europe.

The EU 3PL Control Tower Specialist – Quality provides end‑to‑end operational support across 40+ European External Fulfilment buildings. This role contributes to process standardisation and optimisation, and serves as a key communication link between 3PL partners and internal Amazon stakeholders. The position operates on a rotating shift pattern, including nights and weekends.

Key job responsibilities

• Managing onboarding and permissions to support seamless 3PL operations


• Providing operational guidance and support to 3PL partners across multiple European sites


• Resolving capacity discrepancies and warehouse management system configurations


• Acting as a communication bridge between 3PL partners and internal Amazon stakeholders, including node managers and problem-solving teams


• Uploading and maintaining critical data to support supply chain visibility and internal compliance requirements


• Monitoring adherence to process and Amazon operational standards, identifying and escalating deviations


• Supporting system launches and migrations, implementing required tasks for ongoing operational continuity

A day in the life

This position is office-based.

As External Fulfillment Specialist you will support 3PL operations, drive the continuous improvement and process standardization and optimization.

This position involves the daily operational tasks resolutions and day to day communication with 3PL and Amazon team of problem solvers and node managers on their quality KPIs management. You will be responsible for group of tasks involving KPI monitoring, solving system issues and analyzing process standards execution for 41+ buildings in Europe.

About the team

The EU 3PL Control Tower Quality provides end‑to‑end operational support across 40+ European External Fulfilment buildings. CT contributes to process standardisation and optimisation, and serves as a key communication link between 3PL partners and internal Amazon stakeholders.

Basic Qualifications

• Experience with Microsoft Office suite, particularly Excel, Outlook, and Word


• Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR)

Preferred Qualifications

• High school or equivalent diploma


• Expertise in data analysis tools such as SQL, Python, Power BI, AI, etc.


• Experience in logistics.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.