Last-Mile Quality & Process Improvement Specialist

Amazon

Ham

On-site

GBP 28,000 - 42,000

Full time

8 days ago

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Job summary

Amazon UK Services Ltd. is seeking a Field Quality Assurance Specialist to tackle complex challenges and drive process improvements that enhance on-time deliveries and customer experience across the Amazon Logistics network.

The role partners with the Quality manager and Operations Managers to ensure timely delivery of goods from facilities and to customers via 3rd party vendors. You will identify, design, and deliver solutions to improve customer experience initiatives, while supporting the

Qualifications

Experience using MS Office suite (Word, Excel, Outlook) in a professional environment.
Advanced proficiency in the local language (CEFR C1) in written and verbal communication.
Experience analyzing data to identify problems and inform decisions.

Responsibilities

Effectively manage time and complete daily routes and communicate issues to the dispatcher.
Document feedback and audit results to identify strengths and improvement areas.
Apply logical thinking, analytical and problem-solving skills to optimize deliveries.
Navigate routes with GPS and update records for addresses and delivery instructions.
Coordinate with property managers to relay delivery information and feedback.
Monitor vendor training compliance and recommend process improvements.
Observe deliveries to identify barriers to first-time delivery success and suggest improvements.