2nd Line Tech Support – Telecom & Networking

Focus Group; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Generous Holidays

Paid volunteering days

Referral Rewards

Social Events

Job summary

An innovative tech provider in Birmingham is looking for a Technical Support Advisor in a dynamic role focused on providing excellent 2nd line technical support. You will be responsible for resolving complex technical issues while delivering top-notch customer service. Ideal candidates will have experience in telecom support and a strong technical background. This position offers generous holidays and opportunities for personal growth.

Qualifications

• Experience in a customer-facing technical support role.
• High level knowledge of broadband technology.
• Proficiency in network troubleshooting.

Responsibilities

• Handle 2nd line service queries effectively.
• Diagnose and resolve technical issues.
• Provide advanced support to customers.

Skills

Customer-facing technical support experience

Knowledge of broadband and leased line technology

Network troubleshooting skills

Router configuration proficiency

Accreditations in cloud-based phone solutions

Understanding of on-premise phone systems

Job description

An innovative tech provider in Birmingham is looking for a Technical Support Advisor in a dynamic role focused on providing excellent 2nd line technical support. You will be responsible for resolving complex technical issues while delivering top-notch customer service. Ideal candidates will have experience in telecom support and a strong technical background. This position offers generous holidays and opportunities for personal growth.