2nd Line IT Support Technician - Hospitality Systems
TMB Systems Limited
14 days+
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Benefits offered by this job
Job summary
A well-established IT services company in the UK is seeking a motivated 2nd Line Support Technician. Responsibilities include advanced troubleshooting and technical support across various systems for hospitality clients. Successful candidates will have at least 2 years of relevant experience, strong troubleshooting skills in Microsoft environments, and a customer-focused attitude. This full-time role offers a salary of £30k to £33k, plus bonuses and 25 days of holiday per year.
Qualifications
- 2+ years in a 2nd line support or similar role within an MSP or fast-paced IT environment.
- Experience working in an ITIL-based environment.
- Driving license and passport required for site visits in the UK and Europe.
Responsibilities
- Provide advanced technical support via phone and remote tools.
- Diagnose and resolve issues related to Windows servers and networks.
- Maintain thorough documentation in the ticketing system.
Skills
Troubleshooting skills with Microsoft environments
Networking fundamentals (TCP/IP, DNS, DHCP)
Experience with Microsoft 365
Clear communication skills
Ability to manage multiple tasks
Education
CompTIA Network+ certification
Microsoft MCP/MD-102 certification
Cisco CCNA certification
Tools
RMM tools
Ticketing systems
Remote desktop software
Job description
A well-established IT services company in the UK is seeking a motivated 2nd Line Support Technician. Responsibilities include advanced troubleshooting and technical support across various systems for hospitality clients. Successful candidates will have at least 2 years of relevant experience, strong troubleshooting skills in Microsoft environments, and a customer-focused attitude. This full-time role offers a salary of £30k to £33k, plus bonuses and 25 days of holiday per year.
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