IT Support Analyst

TieTalent; Welwyn Garden City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pharmaceutical company is seeking an IT Support Analyst for a 3-month contract in Welwyn Garden City. The role involves logging incidents, providing customer support, and resolving IT issues effectively. Ideal candidates will have experience with iOS and Windows devices, along with a background in customer service. This is an excellent opportunity to join a global leader in biopharmaceuticals.

Qualifications

• Experience with iOS devices and Windows hardware.
• Previous experience in a face-to-face customer service environment.

Responsibilities

• Log and track end users’ incidents, adhering to SLAs.
• Provide swift resolutions to IT queries and problems.
• Offer proactive, customer-focused, face-to-face onsite support.

Skills

Customer Service

Problem Solving

Tools

iOS

Windows

Job description

IT Support Analyst - Contract Role in Welwyn Garden City

CK Group is recruiting for an IT Support Analyst to join a leading pharmaceutical company on a 3-month contract basis at their site in Welwyn Garden City.

Role Responsibilities:

1. Log and track end users’ incidents, adhering to SLAs.
2. Identify recurring issues and escalate these to relevant teams for investigation.
3. Provide swift resolutions to IT queries and problems.
4. Offer proactive, customer-focused, face-to-face onsite support.

Candidate Background:

• Experience with iOS devices (iPhone, iPad, Mac) and Windows hardware is beneficial.
• Experience in building and configuring computers for new starters and upgrades is advantageous.
• Previous experience in a face-to-face customer service environment is desirable.

Company Overview:

Our client is a global leader in biopharmaceuticals, developing over 160 medicines, vaccines, and healthcare products to improve lives worldwide.

Location:

Welwyn Garden City, UK.

Application Process:

Applicants must have the right to work in the UK. Please quote the job reference (Apply online only) in all correspondence.

This role is subject to a satisfactory DBS check.

Additional Information:

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