2nd-Line IT Support Specialist - Client Devices & Endpoints
Sussex Community
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
Sussex Community NHS Foundation Trust in Worthing is seeking a Client Devices Technician within our Digital Services team to provide second-line desktop and device support across Trust sites and community locations, ensuring reliable, secure IT services and excellent customer care.
The role requires strong problem-solving and communication skills, experience with Windows 11, Microsoft 365, and ITSM processes, plus willingness to travel between sites with a full UK driving licence.
Qualifications
- Degree-level IT knowledge or equivalent professional experience.
- Experience in customer service and end-user support.
- Significant 2nd line technical support experience.
- Experience with NHS or healthcare IT environments is advantageous.
Responsibilities
- Provide second-line desktop and IT equipment support across Trust sites.
- Follow ITIL/ITSM processes; document incidents and resolutions.
- Deliver professional, user-focused support and clear communication.
- Participate in on-call rota and provide out-of-hours support when required.
- Maintain records in service and asset management systems.
- Support knowledge base development and ongoing service improvements.
Skills
Education
Tools
Job description
Sussex Community NHS Foundation Trust in Worthing is seeking a Client Devices Technician within our Digital Services team to provide second-line desktop and device support across Trust sites and community locations, ensuring reliable, secure IT services and excellent customer care.
The role requires strong problem-solving and communication skills, experience with Windows 11, Microsoft 365, and ITSM processes, plus willingness to travel between sites with a full UK driving licence.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
