2nd Line Support Engineer

iO Associates; Newcastle-under-Lyme; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a forward-thinking IT services provider as a 2nd Line Support Engineer, where your skills will directly impact client satisfaction. In this full-time role, you'll provide essential support to a diverse client base, solving complex problems and ensuring high service standards. With a focus on ongoing training and career development, this position offers a competitive salary, flexible working arrangements, and a supportive team culture. If you thrive in a tech-focused environment and enjoy client interaction, this opportunity is perfect for you.

Benefits

25 days' holiday + bank holidays + birthday off

Flexible working arrangements

Private healthcare plan

Paid day off for charitable volunteering

Mental health support

Team events and social activities

Ongoing training and career development

Qualifications

• Minimum 2 years in a 2nd Line Support role with strong problem-solving skills.
• Experience with client interaction and troubleshooting in a tech-driven environment.

Responsibilities

• Providing remote and onsite support to clients and maintaining high service standards.
• Installing, configuring, and supporting client infrastructure and troubleshooting issues.

Skills

Problem-solving

Client interaction

Networking principles

Microsoft ecosystem technologies

Education

2 years in 2nd Line Support

Tools

Windows Servers

Microsoft 365

Azure

Active Directory

PowerShell

Hyper-V

VMware

Ubiquiti devices

VoIP systems

Job description

2nd Line Support Engineer - Up to £30,000 + Benefits
Location: Newcastle-under-Lyme
Office: 4 days per week | Full-Time | Permanent

Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely makes a difference? If you enjoy solving complex problems, working directly with clients, and getting involved in a variety of technologies, this could be the ideal next step in your career.

iO Associates has partnered with forward-thinking and growing IT services provider, is expanding its technical support team. With a strong focus on delivering excellent service, they're looking for someone dependable and skilled to help maintain high service standards and support their broad client base.

Your Key Responsibilities:

• Providing remote and onsite support to a wide range of clients
• Responding to service desk tickets and calls in a timely manner
• Installing, configuring, and supporting client infrastructure (hardware/software)
• Maintaining and supporting Windows Servers, Microsoft 365, Exchange, SharePoint, and Azure
• Troubleshooting and managing Active Directory, Intune, and PowerShell tasks
• Supporting virtualization technologies such as Hyper-V and VMware
• Managing firewalls, Ubiquiti devices, VoIP systems, and networking (TCP/IP, DNS, DHCP)
• Occasional travel to client sites and the Manchester office (expenses covered)

What You'll Bring:

• A minimum of 2 years in a 2nd Line Support or MSP-based service desk role
• Strong problem-solving skills and a logical approach to troubleshooting
• Comfortable with client interaction via phone, email, and face-to-face
• Knowledge of MDM, networking principles, and Microsoft ecosystem technologies
• A valid UK driving licence and access to your own vehicle

What's in It for You?

• Competitive salary (depending on experience)
• 25 days' holiday + bank holidays + your birthday off
• Flexible working and hybrid arrangements
• Private healthcare plan
• Paid day off for charitable volunteering
• Mental health support via trained first aiders
• Team events and regular social activities
• A culture of ongoing training and career development

Sound like the right fit?
If you're looking for a stable, rewarding role in a collaborative and tech-focused environment, would love to hear from you.