2nd Line Support Engineer

TN United Kingdom; Newcastle-under-Lyme; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated 2nd Line Support Engineer to join their tech-driven team. This role offers a dynamic environment where you will solve complex problems and engage with clients directly. You will be responsible for maintaining high service standards while supporting a diverse client base. With a competitive salary and a range of benefits, including flexible working arrangements and ongoing training, this position is perfect for those looking to advance their career in IT support. If you thrive in a collaborative setting and are eager to make a real impact, this could be your next opportunity.

Benefits

25 days' holiday + bank holidays + birthday off

Flexible working and hybrid arrangements

Paid day off for charitable volunteering

Mental health support

Team events and social activities

Ongoing training and career development

Qualifications

• Minimum of 2 years in a 2nd Line Support or MSP-based service desk role.
• Strong problem-solving skills with a logical approach.

Responsibilities

• Providing remote and onsite support to a wide range of clients.
• Installing and configuring client infrastructure (hardware/software).
• Troubleshooting and managing Active Directory and PowerShell tasks.

Skills

Problem-solving skills

Client interaction

Networking principles

MDM knowledge

Tools

Windows Servers

Microsoft 365

Exchange

SharePoint

Azure

Active Directory

Intune

PowerShell

Hyper-V

VMware

Job description

Social network you want to login/join with:

2nd Line Support Engineer, Newcastle-under-Lyme

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Client:

iO Associates

Location:

Newcastle-under-Lyme, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

dcbd6fc89259

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

2nd Line Support Engineer - Up to £30,000 + Benefits
Location: Newcastle-under-Lyme
Office: 4 days per week | Full-Time | Permanent

Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely makes a difference? If you enjoy solving complex problems, working directly with clients, and getting involved in a variety of technologies, this could be the ideal next step in your career.

iO Associates has partnered with forward-thinking and growing IT services provider, is expanding its technical support team. With a strong focus on delivering excellent service, they're looking for someone dependable and skilled to help maintain high service standards and support their broad client base.

Your Key Responsibilities:

• Providing remote and onsite support to a wide range of clients
• Responding to service desk tickets and calls in a timely manner
• Installing, configuring, and supporting client infrastructure (hardware/software)
• Maintaining and supporting Windows Servers, Microsoft 365, Exchange, SharePoint, and Azure
• Troubleshooting and managing Active Directory, Intune, and PowerShell tasks
• Supporting virtualization technologies such as Hyper-V and VMware
• Managing firewalls, Ubiquiti devices, VoIP systems, and networking (TCP/IP, DNS, DHCP)
• Occasional travel to client sites and the Manchester office (expenses covered)

What You'll Bring:

• A minimum of 2 years in a 2nd Line Support or MSP-based service desk role
• Strong problem-solving skills and a logical approach to troubleshooting
• Comfortable with client interaction via phone, email, and face-to-face
• Knowledge of MDM, networking principles, and Microsoft ecosystem technologies
• A valid UK driving licence and access to your own vehicle

What's in It for You?

• Competitive salary (depending on experience)
• 25 days' holiday + bank holidays + your birthday off
• Flexible working and hybrid arrangements
• Paid day off for charitable volunteering
• Mental health support via trained first aiders
• Team events and regular social activities
• A culture of ongoing training and career development

Sound like the right fit?
If you're looking for a stable, rewarding role in a collaborative and tech-focused environment, would love to hear from you.