IT Support Engineer 2nd line Windows 0365

TN United Kingdom; Loughborough; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled IT Support Engineer to join their growing team near Loughborough. This role focuses on supporting Windows IT infrastructure and assisting with server and network projects. You'll be responsible for responding to client support requests while ensuring SLAs are met. The ideal candidate will possess strong knowledge of Microsoft technologies and excellent communication skills, making them comfortable working directly with clients. This is an exciting opportunity to advance your career in a collaborative environment, contributing to diverse IT projects and enhancing client satisfaction.

Qualifications

• Erfahren im Support von Windows IT-Infrastrukturen.
• Starke Kenntnisse in Microsoft Windows Server und Active Directory.

Responsibilities

• Unterstützung der täglichen Aktivitäten in IT-Netzwerken.
• Reaktion auf Supportanfragen von verwalteten Kunden.

Skills

Microsoft Windows Server

Active Directory

DNS

Group Policy

Microsoft Windows Desktop

Office 365

Networking

Firewalls

Switches

Virtualisation (Hyper-V)

Job description

IT Support Engineer (2nd line Windows 0365) Nr. Loughborough onsite to £35k

Do you have experience supporting Windows IT infrastructure? You could be progressing your career at a small, growing MSP that provides a comprehensive range of IT services across server and network support, data centres, and IT consultancy.

As an IT Support Engineer, you'll support day-to-day activities on clients' IT networks, with a focus on assisting with new server and network projects, including designing and installing new networks from scratch and deploying additional servers. You'll respond to support requests from fully managed clients, ensuring strict SLAs are met, and provide proactive monitoring and support.

Location / WFH:

You'll join a small, friendly team based near Loughborough and will sometimes be required to travel to clients' sites or data centres.

About you:

• You are an experienced IT Support Engineer with a strong knowledge of Microsoft Windows Server, Active Directory, DNS, Group Policy; Microsoft Windows Desktop (Windows 10/11), Office 365.
• You also have good knowledge of Networking (ideally Cisco), Firewalls, Switches, and Virtualisation using Hyper-V.
• You are collaborative with great communication skills and comfortable working directly with clients.