1st / 2nd Line Support Engineer

TN United Kingdom; Manchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

An established industry player in Manchester is seeking a dedicated 1st / 2nd Line Support Engineer to enhance their IT support team. This role offers a unique opportunity to work closely with a diverse range of technologies while supporting over 200 employees. You'll be the first point of contact for IT issues, providing essential support across hardware and software. With a competitive salary and a supportive work environment, this position is perfect for those looking to grow their career in IT. Enjoy a hybrid work structure after probation and take advantage of excellent internal progression opportunities.

Benefits

25 days annual leave

Birthday off

Internal progression opportunities

Great transport links

Qualifications

• Previous experience in a 1st or 2nd line support role.
• Strong troubleshooting skills and a proactive attitude.

Responsibilities

• Acting as the first point of contact for all IT-related issues.
• Providing 1st and 2nd line support across hardware, software, and network issues.

Skills

Troubleshooting Skills

Microsoft Technologies

Customer Service

Job description

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1st / 2nd Line Support Engineer, Manchester

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Client:

Location:

Manchester, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

0e6431314b31

Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job Title: 1st / 2nd Line Support Engineer
Location: Manchester City Centre (Office-based)
Salary: £25,000 - £32,000 DOE
Work Structure: Hybrid after probation (2 days WFH)

We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations.

Responsibilities:

• Acting as the first point of contact for all IT-related issues and requests
• Providing 1st and 2nd line support across hardware, software, and network issues
• Managing tickets and ensuring timely resolution or escalation
• Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.)
• Setting up and configuring new hardware (laptops, desktops, mobile devices)
• Assisting with project work and system upgrades as needed

Requirements:

• Previous experience in a 1st or 2nd line support role
• Strong troubleshooting skills and a proactive attitude
• Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory)
• Good communication skills and a customer-focused approach
• Experience in an internal support environment is desirable but not essential
• Competitive salary up to £32,000 (depending on experience)
• 25 days annual leave, plus bank holidays
• Birthday off!
• Central Manchester location with great transport links
• Internal progression opportunities

If you fit the above criteria and you're looking for your next role - please apply for immediate consideration.

Key Skills: Service Desk Analyst, Service Desk Technician, 1 st Line, 1 st /2 nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer