2nd Line SD-WAN Support Engineer - Birmingham - SC Clearance

JR United Kingdom; Birmingham; On-site; GBP 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a 2nd Line SD-WAN Support Engineer to join their Birmingham team. In this pivotal role, you will provide essential technical support for SD-WAN services, ensuring seamless network operations and troubleshooting complex issues. The position offers a competitive salary, a 15% shift allowance, and requires SC Clearance. You'll be responsible for monitoring network events, developing knowledge articles, and contributing to service improvements. If you're passionate about network support and eager to make an impact, this opportunity is perfect for you.

Qualifications

• Solid understanding of network protocols and concepts.
• Experience with Cisco SD-WAN and monitoring tools.

Responsibilities

• Monitor and manage network events via orchestrator tools.
• Provide proactive network support and incident diagnosis.

Skills

Network Protocols

Cisco SD-WAN (vManage)

LiveNX

Elastic Monitoring Tools

MS Service Centre Support Tools

Cisco Technologies

Windows and Linux Support

Cybersecurity Practices

WAN Support

Job description

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2nd Line SD-WAN Support Engineer - Birmingham - SC Clearance, birmingham

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Client:

The JM Longbridge Group

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We are looking for 2nd Line SD-WAN Support Engineer based in Birmingham. You’ll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £35K + 15% Shift Allowance. This role requires full-time on-site and SC Clearance.

You will be providing direct 2nd line technical support for my client's SD-WAN services.

Responsibilities include:

• Monitor and manage network events via orchestrator tools.
• Provide proactive network support and incident diagnosis.
• Develop knowledge articles and share expertise within the team.
• Contribute to continual service improvement and performance optimization.
• Handle customer escalations, perform remote diagnostics, and implement approved changes.

Skills and Experience:

• Solid understanding of network protocols and concepts.
• Experience with Cisco SD-WAN (vManage), LiveNX, Elastic monitoring tools.
• Familiarity with MS Service Centre Support tools.
• Working knowledge of Cisco technologies, including routing and IP protocols.
• Experience supporting Windows and Linux platforms, including patching and maintenance.
• Awareness of cybersecurity practices and security monitoring in operational environments.
• Experience in WAN support

This role requires SC Clearance, so you would need to either hold active SC Clearance or be eligible for Clearance.