2nd Line IT Support Engineer

TN United Kingdom; Ormskirk; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established industry player is seeking a 2nd Line IT Support Engineer to join their expanding service desk team in Ormskirk. This role offers a fantastic opportunity for career progression, with training and development encouraged by management. You'll be part of a dedicated team, resolving IT issues and ensuring customer satisfaction in a dynamic environment. If you are eager to learn and have a positive attitude, this could be the perfect opportunity for you to grow your career in IT support.

Benefits

Medicash

Free Parking

Training Opportunities

Career Progression

Qualifications

• Experience in a support desk or customer-facing role.
• Proven troubleshooting and diagnostic skills.

Responsibilities

• Resolve IT issues for external customers on a busy service desk.
• Ensure smooth business operations for clients.

Skills

Troubleshooting Skills

Customer Service

Diagnostic Skills

Job description

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Job Role: 2nd Line IT Support Engineer (MSP)

Salary: £26 – 28k plus Medicash, free parking, + more benefits

The Opportunity for you…

Are you currently working at 1st or 2nd line on a service desk, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to contract wins, our client is looking to expand their service desk team.

As a 2nd line IT Support Engineer, you’ll be based in the Ormskirk office for an MSP providing solutions to a range of clients. These clients have recently won contracts, and as a result, the team is growing. They are heading in the right direction.

The service desk manager encourages the development of his team and is keen for employees to upskill and be promoted, presenting a perfect opportunity for career progression.

Ideal candidate:

• Previous experience in a support desk or customer-facing role
• Proven troubleshooting and diagnostic skills via logs, tickets, and reports

You will work on a service desk of 8 engineers, resolving IT issues for external customers to ensure their businesses run smoothly. The environment is busy, and customer focus and expectation management are essential. There is also an opportunity to complete certifications if you are willing to study.

If you have hands-on experience in a service desk environment and can hit the ground running, this could be an ideal opportunity. A positive attitude and willingness to learn are important.

Next steps:

If interested, you have three options:

1. Call Joe White at CRG TEC to learn more about the role and opportunity.
2. If satisfied with the description, attach your CV to this advert, and Joe White will contact you for further discussion.