2Nd Line Storage Engineer

CBSbutler Holdings Limited trading as CBSbutler; Stevenage; On-site; GBP 40,000 - 46,000; Full time

Job summary

CBSbutler Holdings Limited trading as CBSbutler is seeking a 2nd Line Storage Engineer onsite in Stevenage to support enterprise storage and backup platforms.

The role focuses on NetApp storage, Cohesity backups, VMware integration, and maintaining availability across three data centres. You will handle incidents, change requests, and contribute to service improvement while working with a skilled team.

Qualifications

• Experience managing NetApp storage in enterprise environments.
• Experience with NetApp storage hardware and NAS/SAN technologies.
• VMware integration with NetApp.
• Experience with Cohesity backup platforms.
• ITIL/ITSM processes and incident management experience.
• Ability to work under SLAs and KPIs.
• Experience handling P1/P2 incidents and RCA.

Responsibilities

• Provide 2nd Line support across enterprise storage and backup environments.
• Administer NetApp storage and Cohesity backup platforms.
• Investigate incidents, service requests and problems within SLAs.
• Handle Severity 1 & 2 incidents and contribute to RCA.
• Administer NAS and SAN environments.
• Support VMware integration with NetApp.
• Configure storage fabric switches and SAN zoning.
• Monitor storage capacity, performance, availability and resilience.
• Plan and carry out storage software and firmware upgrades.
• Install and commission new storage and backup hardware.
• Raise and present Change Requests per change processes.
• Maintain technical documentation and procedures.
• Support continuous service improvement initiatives.
• Share knowledge with the team.

Skills

NetApp storage

NAS/SAN

VMware integration

ITIL/ITSM

Incident management

Change management

SLA/KPIs

Cohesity backup

Multi-data-centre

Tools

NetApp ONTAP

Cohesity

VMware vSphere

SAN switches

Job description

2nd Line Storage Engineer

Onsite in Stevenage

£40,000 - 46,000 per annum

Security clearance required

Are you an experienced Storage, Backup or Infrastructure Engineer looking for your next opportunity within a secure, enterprise-scale environment?

We're looking for a 2nd Line Backup & Storage Engineer to join an established team of 2nd and 3rd Line engineers, supporting a high-profile customer environment across multiple data centres.

This is a hands-on infrastructure role where you'll be responsible for the support, administration and development of enterprise storage and backup platforms, while working closely with customers, stakeholders and wider technical teams.

The Role

You will be responsible for maintaining the availability, performance and resilience of large-scale storage and backup environments across three data centre sites.

• Providing 2nd Line support across enterprise storage and backup environments.
• Supporting and administering NetApp storage and Cohesity backup platforms.
• Investigating and resolving incidents, service requests and problem tickets within agreed SLAs.
• Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis.
• Administering NAS and SAN environments.
• Supporting VMware integration with NetApp.
• Configuring and troubleshooting storage fabric switches and SAN zoning.
• Monitoring storage capacity, performance, availability and resilience.
• Identifying potential risks and implementing appropriate remedial actions.
• Planning and carrying out storage software and firmware upgrades.
• Installing and commissioning new storage and backup hardware.
• Raising and presenting Change Requests in accordance with established change processes.
• Maintaining technical documentation and working procedures.
• Supporting continuous service improvement initiatives.
• Sharing knowledge and technical expertise with other members of the team.

What We're Looking For

• NetApp storage in an enterprise environment.
• NetApp storage hardware.
• NAS / SAN technologies and principles.
• VMware integration with NetApp.
• Enterprise backup environments.
• Storage troubleshooting and incident resolution.
• IT Service Management / ITIL environments.
• Managing P1/P2 incidents and contributing to RCA.
• Working to defined SLAs and KPIs.
• Change and release management.Cohesity, SAN fabric switching, zoning, storage upgrades and multi-data-centre experience would be highly advantageous.