2Nd Line Storage Engineer

CBS Butler; Stevenage; On-site; GBP 40,000 - 46,000; Full time

Job summary

CBS Butler is seeking a 2nd Line Storage Engineer to join our Stevenage team on site. You will support and develop enterprise storage and backup platforms across multiple data centre sites, focusing on NetApp storage, Cohesity backup, NAS/SAN, and VMware integration.

You'll handle 2nd line incidents, changes and RCA, while ensuring SLA performance, resilience and security clearance requirements are met in a secure enterprise environment.

Qualifications

• Experience with NetApp storage in enterprise environments.
• Experience with Cohesity backup platforms.
• Proficiency with NAS/SAN technologies and VMware integration.
• Strong incident management and ITIL process experience.

Responsibilities

• Provide 2nd Line support for enterprise storage and backup environments.
• Administer NetApp storage and Cohesity backup platforms.
• Investigate and resolve incidents, service requests and problems within SLAs.
• Handle Severity 1 & 2 incidents and contribute to RCA.
• Administer NAS and SAN environments.
• Support VMware integration with NetApp.
• Configure and troubleshoot storage fabric switches and SAN zoning.
• Monitor storage capacity, performance and resilience.
• Plan and carry out storage software and firmware upgrades.

Skills

NetApp storage

Cohesity backup

NAS/SAN

VMware integration

ITIL/ITSM

Incident management

SLA/KPI

Tools

NetApp

Cohesity

VMware

Job description

2nd Line Storage EngineerOnsite in Stevenage £40,000 - 46,000 per annum Security clearance required

Are you an experienced Storage, Backup or Infrastructure Engineer looking for your next opportunity within a secure, enterprise-scale environment?

We're looking for a 2nd Line Backup & Storage Engineer to join an established team of 2nd and 3rd Line engineers, supporting a high-profile customer environment across multiple data centres.

This is a hands-on infrastructure role where you'll be responsible for the support, administration and development of enterprise storage and backup platforms, while working closely with customers, stakeholders and wider technical teams.

The Role

You’ll be responsible for maintaining the availability, performance and resilience of large-scale storage and backup environments across three data centre sites.

Your day-to-day responsibilities will include:

• Providing 2nd Line support across enterprise storage and backup environments.
• Supporting and administering NetApp storage and Cohesity backup platforms.
• Investigating and resolving incidents, service requests and problem tickets within agreed SLAs.
• Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis.
• Administering NAS and SAN environments.
• Supporting VMware integration with NetApp.
• Configuring and troubleshooting storage fabric Switches and SAN zoning.
• Monitoring storage capacity, performance, availability and resilience.
• Identifying potential risks and implementing appropriate remedial actions.
• Planning and carrying out storage software and firmware upgrades.
• Installing and commissioning new storage and backup hardware.
• Raising and presenting Change Requests in accordance with established change processes.
• Maintaining technical documentation and working procedures.
• Supporting continuous service improvement initiatives.
• Sharing knowledge and technical expertise with other members of the team.

What We're Looking For

We're particularly interested in candidates with experience across:

• NetApp storage in an enterprise environment.
• NetApp storage hardware.
• NAS/SAN technologies and principles.
• VMware integration with NetApp.
• Enterprise backup environments.
• Storage troubleshooting and incident resolution.
• IT Service Management/ITIL environments.
• Managing P1/P2 incidents and contributing to RCA.
• Working to defined SLAs and KPIs.
• Change and release management.

Cohesity, SAN fabric switching, zoning, storage upgrades and multi-data-centre experience would be highly advantageous.