2nd Line NetApp Storage & Backup Engineer

CBSbutler Ltd.; Stevenage; On-site; GBP 40,000 - 46,000; Full time

Job summary

CBSbutler Ltd. is seeking a 2nd Line Storage Engineer to join our secure, enterprise-scale environment in Stevenage. The role focuses on the support, administration and development of NetApp storage and Cohesity backup platforms, ensuring availability across three data centres.

You'll handle 2nd line support, incident resolution, and collaboration with customers and technical teams while adhering to ITIL processes and defined SLAs.

Qualifications

• Experience with NetApp storage in enterprise environments.
• Proficient in NAS/SAN technologies and principles.
• Experience with VMware integration with NetApp.
• Experience with enterprise backup environments.
• Strong storage troubleshooting and incident resolution.
• Familiarity with ITIL and IT service management.
• Experience managing P1/P2 incidents and RCA.
• Ability to work to defined SLAs and KPIs.
• Experience with change and release management.
• Cohesity, SAN fabric switching and multi-data-centre experience is advantageous.

Responsibilities

• Provide 2nd Line support across enterprise storage and backup environments.
• Administer NetApp storage and Cohesity backup platforms.
• Investigating and resolving incidents, service requests and problem tickets within agreed SLAs.
• Handling Severity 1 & 2 incidents and contributing to Root Cause Analysis.
• Administering NAS and SAN environments.
• Supporting VMware integration with NetApp.
• Configuring and troubleshooting storage fabric switches and SAN zoning.
• Monitoring storage capacity, performance, availability and resilience.
• Identifying potential risks and implementing remedial actions.
• Planning and carrying out storage software and firmware upgrades.
• Installing and commissioning new storage and backup hardware.
• Raising and presenting Change Requests in accordance with established change processes.
• Maintaining technical documentation and working procedures.
• Supporting continuous service improvement initiatives.
• Sharing knowledge and technical expertise with other members of the team.

Skills

NetApp storage

VMware integration with NetApp

ITIL / ITSM

P1/P2 incident handling

Tools

NetApp hardware

Cohesity backup

NAS

SAN

VMware

Job description

CBSbutler Ltd. is seeking a 2nd Line Storage Engineer to join our secure, enterprise-scale environment in Stevenage. The role focuses on the support, administration and development of NetApp storage and Cohesity backup platforms, ensuring availability across three data centres.

You'll handle 2nd line support, incident resolution, and collaboration with customers and technical teams while adhering to ITIL processes and defined SLAs.