Infrastructure Storage Engineer

Anson McCade; Stevenage; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

26 days annual leave

Pension: double matching up to 10%

Life assurance

Incentives

Flexible benefits

Employee discount programmes

Virtual GP service

Job summary

Anson McCade in Stevenage is seeking a 2nd Line Backup & Storage Engineer to join our IT operations. You will manage NetApp storage, Cohesity backup environments, and NAS/SAN systems with VMware integration.

The role focuses on incident resolution, capacity planning, and change control, with shifts from 07:00-15:30 or 10:30-19:00, weekdays and optional overtime. Security clearance required.

Qualifications

• Experience with NetApp storage in enterprise environments.
• Strong knowledge of NAS/SAN concepts and VMware integration.

Responsibilities

• Investigate and resolve Sev1/Sev2 incidents within SLAs.
• Monitor and manage NetApp storage and Cohesity backups across data centres.

Skills

NetApp Storage

VMware integration

NAS / SAN

Incident RCA

Storage administration

Capacity management

Documentation

Tools

NetApp hardware

Cohesity

VMware

Job description

Job Specification: 2nd Line Backup & Storage Engineer

Role Overview

• Job Title: 2nd Line Backup & Storage Engineer
• Hours of Work: Monday to Friday, 37 hours per week (Shift patterns typically 07:00 - 15:30 or 10:30 - 19:00). No mandatory weekend working, though optional overtime may be available.
• Security Clearance: Minimum security clearance required upon application, with a requirement to meet a higher level upon joining.

Core Purpose & Responsibilities

As a 2nd Line System Engineer, you will contribute to building a better service by working with new technologies within a collaborative team environment. Your day-to-day duties will include:

• Incident & Request Management: Investigate, assess, and resolve customer and system issues, including Severity 1 & 2 incidents, while providing Root Cause Analysis (RCA) information within agreed SLAs and KPIs.
• Storage & Backup Administration: Monitor and manage large-scale NetApp Storage and Cohesity backup environments across three data centre sites, ensuring high availability, performance, and resilience.
• NAS & SAN Operations: Handle NAS and SAN administration, including VMware integration, fabric switch configuration, zoning, and troubleshooting.
• Capacity & Asset Management: Perform capacity management, reporting, proactive risk identification, and implement remedial actions.
• Hardware & Software Lifecycle: Plan and execute storage software/firmware upgrades with minimal service impact, alongside installing and commissioning new storage/backup hardware within target timescales.
• Documentation & Change Control: Create work processes, document working outcomes, raise and present change requests, and contribute to continuous service improvement initiatives.
• Compliance: Adhere to all information security policies, change and release procedures, configuration guidelines, and security operating orders.

Key Requirements & Transferable Skills

• Capability to handle Severity 1 & 2 Incidents and provide RCA.
• Strong understanding of NetApp Storage Engineer practices in enterprise-scale environments.
• Knowledge of NetApp storage hardware.
• Solid grasp of general NAS/SAN principles.
• Familiarity with VMware integration with NetApp.
• Note: Applicants who do not meet every single requirement are still encouraged to apply if they possess strong transferable skills or a background in IT service support.
• Annual Leave: 26 days of annual leave plus public holidays (including 3 flexible days).
• Pension: Double matching contributions of up to 10%.
• Insurance: Life assurance.
• Incentives: Company-wide incentive plans.
• Flexible Benefits: Choices include increased holiday allowance, travel insurance, dental cover, critical illness insurance, and more.
• Employee Perks: Access to employee discount programs, an employee assistance programme, and a virtual GP service.