2nd Line Storage Engineer

Morson Human Resources Limited; Stevenage; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

26 days’ annual leave plus public

Pension contributions up to 10%

Life assurance

Flexible benefits package

Employee discounts

Employee Assistance Programme and a vG

Job summary

Morson Human Resources Limited is seeking a skilled 2nd Line Backup & Storage Engineer in Stevenage to manage enterprise storage and backup platforms and to support a high-profile user community.

You will work with NetApp storage, Cohesity backup, and VMware-integrated environments across multiple data centres, focusing on incident resolution, capacity monitoring, and continuous improvement of storage services.

Qualifications

• Experience with NetApp storage in an enterprise environment.
• Knowledge of NetApp hardware and general NAS/SAN principles.
• Understanding of VMware integration with NetApp.
• Strong troubleshooting and incident management skills.
• Experience working to SLAs and established IT service processes.

Responsibilities

• Support large-scale NetApp storage and Cohesity backup environments across three data centres.
• Investigate and resolve incidents, service requests and problems within agreed SLAs and KPIs.
• Handle Severity 1 and 2 incidents and contribute to Root Cause Analysis.
• Administer NAS and SAN environments, including VMware integration, fabric switching and zoning.
• Monitor capacity, availability, performance and resilience, proactively identifying and resolving risks.
• Plan and implement storage software and firmware upgrades.
• Install and commission new storage and backup hardware.
• Raise and present change requests while following change, security and configuration processes.
• Maintain technical documentation and contribute to continuous service improvement and knowledge sharing.

Skills

NetApp storage

Cohesity backup

VMware integration

Incident management

SLA adherence

Tools

NetApp hardware

VMware

Cohesity

NAS/SAN

Job description

2nd Line Backup & Storage Engineer

Location: Stevenage | Monday–Friday | 37 hours per week

We are looking for a 2nd Line Backup & Storage Engineer to join a skilled team of 2nd and 3rd Line engineers in Stevenage.

You will provide day-to-day support, management and development of enterprise storage and backup platforms, supporting a high-profile user community and working closely with customers and stakeholders.

Key Responsibilities

• Support large-scale NetApp storage and Cohesity backup environments across three data centres.
• Investigate and resolve incidents, service requests and problems within agreed SLAs and KPIs.
• Handle Severity 1 and 2 incidents and contribute to Root Cause Analysis.
• Administer NAS and SAN environments, including VMware integration, fabric switching and zoning.
• Monitor capacity, availability, performance and resilience, proactively identifying and resolving risks.
• Plan and implement storage software and firmware upgrades.
• Install and commission new storage and backup hardware.
• Raise and present change requests while following change, security and configuration processes.
• Maintain technical documentation and contribute to continuous service improvement and knowledge sharing.

About You

Ideally, you will have:

• Experience with NetApp storage in an enterprise environment.
• Knowledge of NetApp hardware and general NAS/SAN principles.
• Understanding of VMware integration with NetApp.
• Strong troubleshooting and incident management skills.
• Experience working to SLAs and established IT service processes.

Benefits

• 26 days’ annual leave plus public holidays and 3 flexible days
• Pension contributions of up to 10%
• Life assurance
• Flexible benefits package
• Employee discounts
• Employee Assistance Programme and virtual GP