NOC Engineer

ENGINEERINGUK; Camberley; Hybrid; GBP 30,000 - 55,000; Full time

Job summary

An established industry player is seeking a NOC Engineer to join their Network Operations Centre in Camberley. This role is ideal for those passionate about Network Monitoring and Troubleshooting. You will be part of a collaborative team, ensuring mission-critical networks operate smoothly for various sectors, including Public Services and Emergency Services. With opportunities for growth and a commitment to an inclusive culture, this position offers a chance to develop your skills in a dynamic environment. If you're eager to learn and adapt, this could be the perfect opportunity for you.

Benefits

26 days annual leave plus bank holidays

Company pension scheme

Flexible Benefits portal

Growth and development opportunities

Family-friendly policies

Health and wellbeing support

Discounts on entertainment, dining, and shopping

Qualifications

• Relevant NOC Engineering experience or similar.
• Experience as a Service Desk Analyst/Engineer is acceptable.

Responsibilities

• Provide technical support for Network Services, including troubleshooting.
• Communicate updates clearly to all technical levels.
• Develop trend and root cause analyses to support incident resolution.

Skills

Network Monitoring

Troubleshooting

Data Analysis

Communication Skills

Incident Management

Education

CompTIA A+

Network+

CCNA

JNCIA-JUNOS

Job description

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View more categories View less categories Sector Engineering Role Professional Contract Type Permanent Hours Full Time

JOB DESCRIPTION

NOC Engineer (Network Operation Centre)

Telent is seeking a NOC Engineer to join our Network Operations Centre team at our Camberley (Surrey) office. If you have an interest in Network Monitoring, Troubleshooting, and Fixing, and want to develop your career, this role is for you.

The position supports a 24/7 Network Operations Centre, primarily on a Monday-Friday, 37.5 hours/week day shift schedule. The role is office-based with potential to work from home one day per week.

The ideal candidate will work within a team that embodies Telent's core values: Be Inclusive, Be Customer Focused, Be Collaborative, and Taking Responsibility. You will monitor, troubleshoot, and fix mission-critical networks for clients across Public Services, Emergency Services, and Enterprise sectors. An interest in emerging technologies, especially in Network & Security, is desirable.

NOC Engineer - Responsibilities:

1. Provide technical support for Telent's Network Services, including troubleshooting, diagnosis, and data analysis.
2. Communicate clearly (verbally and in writing), ensuring updates are understandable to all technical levels.
3. Support change management processes and adhere to organizational policies, prioritizing incidents based on impact.
4. Take ownership of incidents to ensure customer satisfaction, including case management and data collection.
5. Notify customers and third parties of issues, outages, and remediation updates.
6. Develop trend and root cause analyses to support incident resolution.
7. Review performance reports to identify trends and improve problem management.
8. Collaborate with the Service Desk to ensure timely updates and adherence to SLAs and KPIs.

Key Requirements:

• Relevant NOC Engineering experience or similar environment experience.
• Experience as a Service Desk Analyst/Engineer or troubleshooting background is acceptable.
• Certifications such as CompTIA A+ (preferred), Network+ (desirable), CCNA or JNCIA-JUNOS (desirable), CCT / CCST Cisco (desirable), ITF+ (desirable).
• Willingness to learn and adapt.
• Ability to prioritize and work well in a team.

What We Offer:

A career at Telent offers sector, role, technology, and customer diversity, providing opportunities to develop and learn. We value an inclusive culture that respects differences and promotes growth.

• 26 days annual leave plus bank holidays, with options to buy or sell leave.
• Company pension scheme.
• Flexible Benefits portal.
• Growth and development opportunities.
• Family-friendly policies.
• Health and wellbeing support.
• Discounts on entertainment, dining, and shopping.

We are committed to diversity and inclusion, ensuring everyone can be themselves and thrive.

Our values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

About Us

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure, supporting communities and connecting people. Join our team of over 3,000 dedicated professionals committed to excellence and innovation.

Learn more about this company

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