IT Support Engineer - 2nd Line

ECS

Birmingham

On-site

GBP 25,000 - 34,000

Full time

2 hours ago

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Job summary

ECS is seeking an IT Support Engineer to join our busy Solihull IT team. The role focuses on providing hands-on 1st and 2nd line support to staff across the business.

You will support Microsoft 365, Active Directory and Exchange Online, troubleshoot Windows 10/11 devices, set up laptops and mobile devices, and assist with Teams/SharePoint and basic networking. On-site work is required.

Qualifications

2+ years of IT support experience.
Strong Microsoft 365 and Windows knowledge.
Active Directory and Exchange Online experience.
Excellent troubleshooting and customer service skills.
Experience working with ticketing systems.
Experience with macOS, MDM, PowerShell or VoIP would be beneficial.

Responsibilities

Providing 1st and 2nd line IT support
Supporting Microsoft 365, Active Directory and Exchange Online
Troubleshooting Windows 10/11 hardware and software issues
Setting up laptops, mobile devices and user accounts
Supporting Teams and SharePoint
Troubleshooting basic networking including TCP/IP, DNS and VPNs
Managing and resolving support tickets

Skills

IT support exp

MS 365 & Windows

AD & Exchange Online

Troubleshooting

Customer service

Ticketing systems

Job description

We're looking for an IT Support Engineer to join a busy internal IT team based in Solihull. This is a great opportunity for someone with 2+ years' IT support experience who enjoys troubleshooting and providing hands-on support to users.