2nd Line IT Support Engineer — Windows/Mac + M365 Pro

RedRock Resourcing; Birmingham; On-site; GBP 34,000 - 42,000; Full time

Job summary

RedRock Resourcing in Birmingham is seeking a 2nd Line / Desktop Support Engineer to resolve complex IT issues and maintain stability of critical systems.

The role requires hands-on expertise with Microsoft 365 or Google Workspace, Windows 11, macOS management (Intune/Jamf), LAN/WAN troubleshooting (DNS/DHCP/VPN), strong stakeholder skills, and clear documentation to support on-time project delivery.

Qualifications

• Experience managing Microsoft 365 or Google Workspace, including licensing and policy config.
• Windows 11 and macOS endpoint management using Intune or Jamf.
• Troubleshooting LAN/WAN issues (DNS, DHCP, VPN).
• Strong stakeholder management and relationship building.
• Project management experience and delivering tasks on time to deadlines.
• Experience writing procedural or support documentation.
• Knowledge of IT applications and technologies.
• Clear verbal and written communication of processes.
• Experience with service desk tools and technology.

Skills

Microsoft 365

Google Workspace

Windows 11

macOS management

Intune

Jamf

DNS

DHCP

VPN

Stakeholder management

Project management

Documentation

Service desk tools

IT applications

Job description

RedRock Resourcing in Birmingham is seeking a 2nd Line / Desktop Support Engineer to resolve complex IT issues and maintain stability of critical systems.

The role requires hands-on expertise with Microsoft 365 or Google Workspace, Windows 11, macOS management (Intune/Jamf), LAN/WAN troubleshooting (DNS/DHCP/VPN), strong stakeholder skills, and clear documentation to support on-time project delivery.