2nd Line IT Support Technician | MSP-Experienced

Jago Consultants; Swanley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Car allowance

Job summary

Jago Consultants is seeking an IT Support Technician in the Swanley area with 1st/2nd line experience to support users remotely and on-site. The role requires a valid driving license and occasional travel to other sites.

Salary is around £25.5k total per year (£22k base plus £3.5k car allowance). The candidate will handle helpdesk inquiries, assist 1st line, and support complex IT/network/VOIP issues.

Qualifications

• Experience in 1st/2nd line IT support.
• MSP experience desirable.
• Proficient in Microsoft Office 2010-2019 and Office 365 administration.
• Knowledge of Windows Server 2008 and Exchange.

Responsibilities

• Answering incoming helpdesk enquiries and assisting the 1st Line Support team.
• Provide in-house support for IT/ Network/ VOIP issues.
• Server configuration and monitoring.
• Hands-on with servers, desktops, routers, printers, and bespoke apps.

Skills

1st/2nd Line Support

Customer service

Networking protocols

Networking devices

MSP experience

Server/VOIP support

Tools

Microsoft Office 2010-2019

Office 365 Administration

Microsoft Exchange

Microsoft Windows Server 2008

Job description

Jago Consultants is seeking an IT Support Technician in the Swanley area with 1st/2nd line experience to support users remotely and on-site. The role requires a valid driving license and occasional travel to other sites.

Salary is around £25.5k total per year (£22k base plus £3.5k car allowance). The candidate will handle helpdesk inquiries, assist 1st line, and support complex IT/network/VOIP issues.