2Nd Line IT Support Technician

IO; West of England; Presencial; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Excellent holiday options

Employee well-being commitment

Descripción de la vacante

IO is seeking a 2nd Line IT Support Technician in Bristol to deliver desktop and user-focused support across a large user base. You will take ownership of tickets and work with modern hardware and software while expanding into more technical infrastructure tasks.

The role requires hands-on troubleshooting, strong customer service and stakeholder management, with travel to Cardiff and Plymouth twice a month. A competitive salary and comprehensive benefits are offered.

Formación

• Experience in a similar 2nd line / desktop support role.
• Confident supporting users at all levels with strong customer service and stakeholder management.
• Good working knowledge of Windows 10, Microsoft 365, Windows Server 2019/2022, Active Directory / Entra ID and Group Policy.
• Core networking fundamentals: DNS, DHCP, IP networking & telephony basics.

Responsabilidades

• Provide 2nd line and desktop support across a ~1,400-user environment.
• Own tickets from initial triage to resolution with strong ownership.
• Exposure to more technical/infrastructure work over time.

Conocimientos

2nd line support

Customer service

Stakeholder management

Windows 10

Microsoft 365

Active Directory

Group Policy

Networking fundamentals

Troubleshooting

Self-motivation

Herramientas

DNS

DHCP

IP networking

Telephony basics

Descripción del empleo

2nd Line IT Support Technician | Bristol | Permanent | Up to £35,000 (depending on experience)

We're recruiting for a 2nd Line IT Support Technician to join a busy Technology team committed to delivering a high-quality user experience. You'll provide 2nd line and desktop support across a c.1,400-user environment, working with modern hardware, software and infrastructure technologies.

This is a great role for someone who enjoys hands-on troubleshooting, strong ticket ownership, and wants exposure to more technical and infrastructure work over time.

Essential requirements:

• Experience in a similar 2nd line / desktop support role
• Confident supporting users at all levels with strong customer service and stakeholder management
• Good working knowledge of Windows 10,Microsoft 365, Windows Server 2019/2022, Active Directory / Entra ID and Group Policy
• Core networking fundamentals: DNS, DHCP, IP networking & telephony basics
• Self-motivated, methodical and organised
• Logical problem-solver with a “see it through” approach

Please note that this role is based in Bristol 5 days per week and there will be travel to Cardiff & Plymouth twice a month - all expenses are paid.

On top of a highly competitive salary, they offer a superb package including private medical insurance, excellent holiday options, and a strong, genuine commitment to employee well-being.

Please note that is company does not provide sponsorship, so you must have the right to work in the UK.