2nd Line IT Support Engineer – Windows & Networking

Eurobase People; Glasgow; In loco; GBP 21.000 - 28.000; Part-time

Descrizione del lavoro

Eurobase People in Glasgow, UK is seeking an IT Support Technician to provide second-line incident resolution and handle requests within SLA. The role requires deep knowledge of Windows 10/11, MS Office, and IT hardware, with experience in networking and ITSM tools.

You will coordinate with Level 3 teams, install and configure software/hardware, and support project tasks while ensuring security clearances (SC) are in place and a valid UK driving license is held.

Competenze

• Strong knowledge of Windows 10/11 OS and MS Office.
• LTSC Channels and KIOSK experience desirable.
• Basic understanding of SCCM/Active Directory.
• Networking expertise (LAN/WAN/VLAN, DHCP, DNS/WINS, VPN).
• MS Exchange/Outlook configuration knowledge.
• Peripherals management (printers, displays, docking stations).
• Familiarity with ITSM software (ServiceNow).
• Excellent customer interface and service skills.
• Some flexibility with working hours.
• Full UK Driving Licence.
• SC Cleared or eligible for SC Clearance.

Mansioni

• Undertake incident and request tasks.
• Possess 2nd line responsibility for resolving incidents to SLA.
• Maintain a 2% incident per month target.
• Be responsible for completion of assigned works within allocated timeframes.
• Undertake Project Tasks, supporting both internal and external Project Managers.
• Undertake Non Standard Requests tasks to agreed timescales.
• Proactively communicate with Level 3 teams to highlight major issues.
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware.

Conoscenze

Windows OS knowledge

LTSC Channels

SCCM/Active Directory

Networking (LAN/WAN/VLAN/Wi‑Fi)

MS Exchange/Outlook

ITSM ServiceNow

Customer service

Driving Licence

SC Clearance

Strumenti

ServiceNow

Descrizione del lavoro

Eurobase People in Glasgow, UK is seeking an IT Support Technician to provide second-line incident resolution and handle requests within SLA. The role requires deep knowledge of Windows 10/11, MS Office, and IT hardware, with experience in networking and ITSM tools.

You will coordinate with Level 3 teams, install and configure software/hardware, and support project tasks while ensuring security clearances (SC) are in place and a valid UK driving license is held.