2Nd Line Support - 5 Days Onsite - INSIDE IR35

Proactive Appointments; Greater London; On-site; GBP 24,000 - 31,000; Full time

Job summary

Proactive Appointments is seeking a 2nd Line Support Engineer for a 5-day onsite role in London. You will be the go-to person for resolving escalated technical issues and ensuring smooth IT services for users.

You will troubleshoot Microsoft 365, Windows, AD, networking, hardware and cloud technologies; manage incidents to resolution and collaborate with third-line teams.

Qualifications

• Solid experience in a 2nd Line / Desktop Support role
• Strong troubleshooting and problem-solving skills
• Good knowledge of Microsoft 365, Windows and Active Directory
• Understanding of networking fundamentals
• Excellent communication and customer service skills
• A proactive, hands-on approach and the ability to work independently

Responsibilities

• Own and resolve 2nd line technical issues and escalations
• Troubleshoot Windows, Microsoft 365, Active Directory and networking problems
• Support users across hardware, software and infrastructure
• Manage incidents through to resolution, keeping users informed
• Work with 3rd line teams and suppliers on more complex issues
• Help improve documentation, processes and the overall IT service

Skills

Troubleshooting

Customer service

Communication

Independent working

Proactive

Tools

Microsoft 365

Windows

Active Directory

Networking

Hardware

Cloud technologies

Job description

2nd Line Support - 5 days onsite - INSIDE IR35 - £150 a day

We’re looking for a 2nd Line Support Engineer to join our team and be the go-to person for resolving technical issues that need a little more than first-line support.

You’ll troubleshoot, investigate and resolve escalated incidents across Microsoft 365, Windows, Active Directory, networking, hardware and cloud technologies, while providing great service to our users.

What you’ll be doing:

• Own and resolve 2nd line technical issues and escalations
• Troubleshoot Windows, Microsoft 365, Active Directory and networking problems
• Support users across hardware, software and infrastructure
• Manage incidents through to resolution, keeping users informed
• Work with 3rd line teams and suppliers on more complex issues
• Help improve documentation, processes and the overall IT service

What we’re looking for:

• Solid experience in a 2nd Line / Desktop Support role
• Strong troubleshooting and problem-solving skills
• Good knowledge of Microsoft 365, Windows and Active Directory
• Understanding of networking fundamentals
• Excellent communication and customer service skills
• A proactive, hands-on approach and the ability to work independently