2nd Line IT Support Engineer - On-Site Manufacturing

Nextech; Stafford; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

On-site role

Training and career development

Job summary

Nextech in Stoke-on-Trent is seeking a hands-on 2nd Line IT Support Engineer to back both office and production environments. The role covers infrastructure, applications, and networks, providing a varied day-to-day workload.

You’ll escalate, troubleshoot, and resolve issues across Microsoft 365, Windows Server, AD, and networking, while contributing to IT projects and ensuring documentation is up to date.

Qualifications

• Experience in 2nd line IT support, preferably in manufacturing or fast-paced environments.
• Solid knowledge of Microsoft technologies (Windows 10/11, Server, O365, AD).
• Networking basics: TCP/IP, DNS, DHCP, VPNs, firewalls.
• Proactive troubleshooting mindset with strong problem solving.
• Excellent communication and ability to support colleagues at all levels.

Responsibilities

• Act as escalation point for 1st line issues and resolve promptly.
• Support Microsoft 365, Windows Server, Active Directory, and end-user devices.
• Troubleshoot networking technologies (LAN/WAN, firewalls, switches, routers, VPNs).
• Maintain and optimise critical systems that keep manufacturing operations running.
• Assist IT projects including cloud migrations, infrastructure upgrades, and system rollouts.

Skills

2nd Line IT Support

Microsoft technologies

Networking know-how

Troubleshooting

Communication skills

Full UK driving licence

Job description

Nextech in Stoke-on-Trent is seeking a hands-on 2nd Line IT Support Engineer to back both office and production environments. The role covers infrastructure, applications, and networks, providing a varied day-to-day workload.

You’ll escalate, troubleshoot, and resolve issues across Microsoft 365, Windows Server, AD, and networking, while contributing to IT projects and ensuring documentation is up to date.