IT Support Technician - Stoke on Trent

Adria Solutions Ltd; Stoke-on-Trent; Vor Ort; GBP 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Dynamic and collaborative work culture

Professional development and training

Zusammenfassung

Adria Solutions Ltd in Stoke-on-Trent is seeking an IT Support Technician to provide 1st/2nd line support for end-users, resolve hardware and software issues, and proactively maintain systems.

You will escalate tickets, offer on-site support, monitor alerts for servers and backups, document solutions, and help develop junior engineers while staying current with emerging technologies.

Qualifikationen

• Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role.
• Proficiency in Active Directory and Azure administration, with hands-on experience.
• Understanding of networking principles and protocols.
• Familiarity with ticketing systems and IT service management tools.
• Knowledge of 3CX Voice over IP systems/technologies would be advantageous.

Aufgaben

• Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
• Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
• Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
• Maintain accurate and up-to-date customer technical documentation.
• Continuously develop your skillset to stay updated with emerging technologies and trends.
• Contribute to the professional growth and development of Junior Engineers by providing guidance and support.

Kenntnisse

1st/2nd line IT support

Active Directory

Azure administration

Networking principles

Ticketing systems

3CX VOIP

Tools

3CX VOIP

Jobbeschreibung

IT Support Technician - Stoke on Trent

On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.

Responsibilities

• Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
• Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
• Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
• Maintain accurate and up-to-date customer technical documentation.
• Continuously develop your skillset to stay updated with emerging technologies and trends.
• Contribute to the professional growth and development of Junior Engineers by providing guidance and support.

Skills and Experience

• Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role.
• Proficiency in Active Directory and Azure administration, with hands-on experience.
• Understanding of networking principles and protocols.
• Familiarity with ticketing systems and IT service management tools.
• Knowledge of 3CX Voice over IP systems/technologies would be advantageous.

Benefits

This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:

• A dynamic and collaborative work environment
• Opportunities for professional development and training.

IT Support Technician - Stoke on Trent