IT Support Technician - Stoke on Trent

Adria Solutions; Stafford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Dynamic and collaborative work culture

Professional development and training

Job summary

Adria Solutions is seeking a committed IT Support Technician for a Stoke-on-Trent-based client. The role delivers 1st/2nd line IT support to end-users and proactively resolves hardware and software issues across multiple channels.

Responsibilities include acting as escalation point, providing on-site support, monitoring systems, and maintaining documentation. Opportunities exist to mentor junior engineers as part of a collaborative team.

Qualifications

• Ideally, a minimum of 1 year experience in a 1st/2nd line IT support role.
• Proficiency in Active Directory and Azure administration, with hands-on experience.
• Understanding of networking principles and protocols.
• Familiarity with ticketing systems and IT service management tools.
• Knowledge of 3CX Voice over IP systems/technologies would be advantageous.

Responsibilities

• Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
• Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
• Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
• Maintain accurate and up-to-date customer technical documentation.
• Continuously develop your skillset to stay updated with emerging technologies and trends.
• Contribute to the professional growth and development of Junior Engineers by providing guidance and support.

Skills

IT support

Active Directory

Azure

Networking

Ticketing systems

3CX

Tools

3CX VOIP

Job description

IT Support Technician - Stoke on Trent

On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician . As a IT Support Technician , you will provide 1st/2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.

Responsibilities:

• Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
• Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
• Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
• Maintain accurate and up-to-date customer technical documentation.
• Continuously develop your skillset to stay updated with emerging technologies and trends.
• Contribute to the professional growth and development of Junior Engineers by providing guidance and support.

Skills and Experience:

• Ideally, a minimum of 1 years experience in a 1st/2nd line IT support role.
• Proficiency in Active Directory and Azure administration, with hands-on experience.
• Understanding of networking principles and protocols.
• Familiarity with ticketing systems and IT service management tools.
• Knowledge of 3CX Voice over IP systems/technologies would be advantageous.

Benefits

This is a great opportunity for a 1st/2nd Line IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:

• A dynamic and collaborative work environment
• Opportunities for professional development and training.