2nd Line IT Support Engineer | Microsoft 365 & Networking Pro

Sharp UK; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Sharp IT Services in London is seeking a dedicated 2nd Line Support Analyst to join our IT team. You’ll manage escalated tickets, diagnose complex issues, and help strengthen client relationships while ensuring infrastructure monitoring and system maintenance meet Sharp’s high standards.

You’ll work with Microsoft 365, Intune and Azure AD, plus networking, to keep desktops and services running smoothly. This role rewards excellent communication, SLAs, and continuous learning with training and

Qualifications

• 18+ months IT support experience.
• Proficiency with Microsoft 365, Intune, Azure AD and networking.
• Strong customer-focused communication skills.

Responsibilities

• Client Call Management: Logging, prioritising, and resolving issues effectively.
• Technical Fixes: Identifying root causes, supporting desktops, and resolving network issues.
• Infrastructure Monitoring: Regular checks, security patching, and process improvements.
• Relationship Building: Ensuring SLAs are met while maintaining stellar communication with clients and internal teams.

Skills

Microsoft 365

Intune

Azure AD

Networking

Customer service

Job description

Sharp IT Services in London is seeking a dedicated 2nd Line Support Analyst to join our IT team. You’ll manage escalated tickets, diagnose complex issues, and help strengthen client relationships while ensuring infrastructure monitoring and system maintenance meet Sharp’s high standards.

You’ll work with Microsoft 365, Intune and Azure AD, plus networking, to keep desktops and services running smoothly. This role rewards excellent communication, SLAs, and continuous learning with training and