2nd Line IT Support Technician – London, MS 365 & Security

Sumer Group; City of Westminster; In loco; GBP 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Sumer Group is hiring an IT Analyst to join the Operations - IT team in our London hub. The role blends on-site end-user support with close collaboration across central IT to ensure reliable, secure, and well-supported technology for our teams.

You will handle 2nd line desktop issues, manage user lifecycles, and work with tools like Microsoft 365, Active Directory, SentinelOne and Mimecast to maintain a robust IT environment.

Competenze

• Solid experience in a 2nd Line role within multisite environments.
• Good working knowledge of Windows and Microsoft 365.
• Comfortable working with a ticketing system.
• Strong customer service mindset with clear communication.

Mansioni

• Deliver 2nd Line troubleshooting for laptops, desktops, peripherals, applications and performance issues.
• Manage support tickets, resolving issues at first contact where possible.
• Communicate clearly with users, providing updates and managing expectations.
• Manage user lifecycle processes including onboarding, leavers, access provisioning and permissions updates.
• Configure workstations, profile laptops, and ensure effective induction for new starters.
• Administer Active Directory and Microsoft 365 incl. mailbox setup and security groups.
• Perform routine system checks, patching validation and monitoring activities.
• Maintain documentation for systems, configurations, and procedures.
• Support vulnerability management and remediation, assist with security alerts.
• Coordinate with vendors and partners to resolve issues locally.
• Support group IT initiatives on Windows endpoints, M365, Mimecast, and patching.

Conoscenze

Windows

Microsoft 365

Ticketing system

Customer service

Communication

Strumenti

Active Directory

Mimecast

Qualys

SentinelOne

Descrizione del lavoro

Sumer Group is hiring an IT Analyst to join the Operations - IT team in our London hub. The role blends on-site end-user support with close collaboration across central IT to ensure reliable, secure, and well-supported technology for our teams.

You will handle 2nd line desktop issues, manage user lifecycles, and work with tools like Microsoft 365, Active Directory, SentinelOne and Mimecast to maintain a robust IT environment.