2nd Line Support Analyst

TieTalent; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible hybrid working

Supportive team culture

Varied clients and technologies

Job summary

A growing digital services company is looking for a 2nd Line Support Analyst to join their team in Stockport, UK. This entry-level role offers flexible hybrid working and focuses on IT support, client communication, and troubleshooting various technologies. Ideal candidates should possess at least 18 months of experience and a genuine interest in technical growth. Key benefits include a supportive culture and the opportunity to work with diverse clients.

Qualifications

• 18+ months' experience in IT support, preferably 2nd line.
• Working knowledge of Microsoft Server, M365, and Azure.
• Familiarity with networking, firewalls, and cyber security concepts.

Responsibilities

• Take ownership of client issues for timely resolution.
• Troubleshoot technical problems in various environments.
• Maintain strong communication with clients.

Skills

IT support experience

Microsoft Server

M365 knowledge

Networking

Proactive communication skills

Job description

Overview

Join to apply for the 2nd Line Support Analyst role at TieTalent.

Based in Stockport, UK | Sharp IT Services UK.

What You’ll Do

• Take ownership of client issues and ensure timely resolution through to completion.
• Troubleshoot escalated technical problems across Microsoft 365, Windows Servers, Azure, and networking environments.
• Maintain strong communication with clients to build confidence in our support services.
• Prioritise and organise your workload effectively to meet SLA and KPI targets.
• Be an ambassador for Sharp IT Services and contribute to a high-performing, client-centric culture.

What You’ll Bring

• 18+ months' experience in IT support (preferably 2nd line).
• Working knowledge of Microsoft Server and Desktop OS, M365, and Azure.
• Familiarity with networking, firewalls, virtualisation, and cyber security concepts.
• Backup and antivirus experience is a plus.
• Friendly, professional, and proactive communication skills — both written and verbal.
• A team mindset and a genuine interest in growing your technical skills.

Why Join Us

• Flexible hybrid working
• Supportive team culture focused on development
• The chance to work with varied clients and evolving technologies
• A reputable brand with a growing digital services division

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet