2nd Line IT Support Specialist – London

Sumer Group; Greater London; Híbrido; GBP 32.000 - 46.000; Jornada completa

Descripción de la vacante

Sumer Group in London is seeking an IT Analyst to join the Operations - IT team as a 2nd Line support technician. The role combines on-site end-user support with collaboration across the central IT function to keep systems reliable and secure.

You will manage user accounts, troubleshoot issues, and contribute to governance, security and day-to-day operations. Experience with Windows and Microsoft 365, and ticketing systems is essential; Azure administration is a plus.

Formación

• Solid experience in a 2nd Line role within a multisite or professional services environment.
• Strong working knowledge of Windows and Microsoft 365.
• Comfortable working with a ticketing system and clear customer communication.
• Willingness to learn, follow procedures, and escalate when needed.

Responsabilidades

• Provide 2nd line end‑user support for laptops, desktops, and applications.
• Manage and close tickets, communicating status updates to users.
• Administer user accounts, access, and device management via AD and M365.
• Assist with system maintenance, patching, and security tasks.
• Collaborate with Group IT on initiatives including Windows 11, M365, Mimecast, and vulnerability management.

Conocimientos

Windows

Microsoft 365

Ticketing system

Customer service

Communication skills

Herramientas

Azure administration

Descripción del empleo

Sumer Group in London is seeking an IT Analyst to join the Operations - IT team as a 2nd Line support technician. The role combines on-site end-user support with collaboration across the central IT function to keep systems reliable and secure.

You will manage user accounts, troubleshoot issues, and contribute to governance, security and day-to-day operations. Experience with Windows and Microsoft 365, and ticketing systems is essential; Azure administration is a plus.