2nd Line IT Support Specialist — Growth & Training

Sharp Business Systems France; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Sharp IT Services is seeking a dedicated 2nd Line Support Analyst to join our UK team. You’ll manage support tickets, troubleshoot issues, and help strengthen client relationships while ensuring network and infrastructure maintenance.

The role requires 18+ months IT support experience and skills in Microsoft 365, Intune, Azure AD and Networking. Excellent communication and a customer-focused mindset are essential.

Qualifications

• 18+ months IT support experience.
• Skills in Microsoft 365, Intune, Azure AD and Networking.
• A customer-focused mindset with excellent communication skills.

Responsibilities

• Client Call Management: Logging, prioritising, and resolving issues effectively.
• Technical Fixes: Identifying root causes, supporting desktops, and resolving network issues.
• Infrastructure Monitoring: Regular checks, security patching, and process improvements.
• Relationship Building: Ensuring SLAs are met while maintaining stellar communication with clients and internal teams.

Skills

Customer service

Communication

Troubleshooting

Tools

Microsoft 365

Intune

Azure AD

Networking

Job description

Sharp IT Services is seeking a dedicated 2nd Line Support Analyst to join our UK team. You’ll manage support tickets, troubleshoot issues, and help strengthen client relationships while ensuring network and infrastructure maintenance.

The role requires 18+ months IT support experience and skills in Microsoft 365, Intune, Azure AD and Networking. Excellent communication and a customer-focused mindset are essential.