2nd Line Support Engineer

Nextech Group Limited; Northampton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Birthday leave

25 days holiday

Job summary

Nextech Group Limited in the United Kingdom is seeking an experienced 2nd Line Support Engineer to join our growing MSP team. You will provide second-line technical support, troubleshoot IT and network issues, and support Microsoft 365, Azure, Entra ID and VoIP systems.

You will work with 1st and 3rd line teams to resolve complex problems, participate in a rotating out-of-hours rota, and contribute to delivering reliable service with strong communication and customer service skills.

Qualifications

• 2nd line support experience required.
• Strong Windows troubleshooting skills.
• Experience with AD, Microsoft 365 and networking.
• Azure/Entra ID/Intune and VoIP experience desirable.
• Good communication and customer service skills.
• Relevant IT certifications are an advantage.
• Flexible working arrangements.
• 25 days holiday after increase.

Responsibilities

• Resolve 2nd line tickets and escalated issues.
• Troubleshoot hardware, software and networking problems.
• Support Windows, Active Directory and Group Policy.
• Manage Microsoft 365, Azure, Entra ID and Intune.
• Support networks, Wi-Fi, VoIP and Teams.
• Work with 1st and 3rd line teams to resolve complex issues.
• Participate in a rotating out-of-hours support rota.

Skills

2nd line support

Windows troubleshooting

Customer service

Communication skills

Tools

Active Directory

Microsoft 365

Azure

Entra ID

Intune

Networking

Job description

We are looking for an experienced 2nd Line Support Engineer to join a growing Managed Service Provider (MSP). You will provide 2nd line technical support, troubleshoot IT and network issues, and support Microsoft, cloud and telephony systems.

Key Responsibilities

• Resolve 2nd line support tickets and escalated issues.
• Troubleshoot hardware, software and networking problems.
• Support Windows, Active Directory and Group Policy.
• Manage Microsoft 365, Azure, Entra ID and Intune.
• Support networks, Wi-Fi, VoIP and Microsoft Teams.
• Work with 1st and 3rd line teams to resolve complex issues.
• Participate in a rotating out-of-hours support rota.

Requirements

• Previous 2nd Line Support experience.
• Strong Windows and troubleshooting skills.
• Experience with Active Directory, Microsoft 365 and networking.
• Azure, Entra ID, Intune and VoIP experience is desirable.
• Good communication and customer service skills.
• Relevant IT certifications are an advantage.
• Flexible Working Arrangements
• 22 days holiday + birthday, increasing to 25 days.