2nd Line IT Support Engineer – Hybrid, Growth & Certs

Nextech; Leicester; Hybrid; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Certification opportunities

Friendly team

Job summary

Nextech is seeking a 2nd Line IT Support Engineer to join our growing IT services team in Leicester. You will resolve escalated issues, support Windows environments, AD, Exchange, and Office 365, and help enhance IT service delivery for end users.

The role offers hybrid/on-site work as required and a salary up to £35,000 per year, with opportunities for certifications and career development in a collaborative team.

Qualifications

• 2+ years’ experience in an IT support role with 2nd line exposure.
• Strong knowledge of Microsoft environments (Windows 10/11, Windows Server, O365, AD).
• Familiarity with networking fundamentals (routers, switches, firewalls, VPNs).
• Excellent troubleshooting and communication skills, able to explain tech to non-tech users.
• Proactive, able to prioritise and manage multiple tasks.
• Full UK driving licence; occasional travel may be required.

Responsibilities

• Act as escalation point for 1st Line queries, resolving complex issues.
• Support and administer Windows desktops and servers.
• Troubleshoot Office 365, Active Directory, Exchange, and basic networking.
• Install, configure, and maintain hardware, software, and peripherals.
• Provide remote and on-site support to users across locations.
• Document solutions, maintain accurate records, and share knowledge.
• Assist with IT projects, including upgrades and migrations.

Skills

2+ years experience

Microsoft environments

Networking basics

Troubleshooting skills

Multi-tasking

Driving licence

Job description

Nextech is seeking a 2nd Line IT Support Engineer to join our growing IT services team in Leicester. You will resolve escalated issues, support Windows environments, AD, Exchange, and Office 365, and help enhance IT service delivery for end users.

The role offers hybrid/on-site work as required and a salary up to £35,000 per year, with opportunities for certifications and career development in a collaborative team.