2nd line Engineer

SSA Digital Recruitment; Milton Keynes; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Professional development

Certifications support

Job summary

SSA Digital Recruitment in Milton Keynes is seeking an experienced 2nd Line Support Engineer to join an established IT support team. You will provide technical support across hardware, software and networking, helping users resolve technical issues while delivering excellent customer service.

This role offers hybrid working (3 days onsite, 2 days from home) with opportunities for professional development and progression through industry-recognised certifications.

Qualifications

• Previous experience in a 2nd Line Support Engineer or similar IT support role.
• Experience providing customer facing technical support.
• Good working knowledge of Microsoft technologies, including Windows Server, Exchange and Microsoft 365.
• Experience supporting PCs, servers and mobile devices.

Responsibilities

• Provide 2nd line technical support across hardware, software and networking.
• Take ownership of support tickets from initial investigation through to resolution.
• Troubleshoot technical issues and guide users through effective solutions.
• Manage tickets in line with agreed Service Level Agreements (SLAs).
• Assist with hardware and software installations and configurations.
• Provide technical guidance and user training where required.
• Work collaboratively with colleagues to resolve complex technical issues.
• Develop technical expertise through hands on experience and professional training.

Skills

Cloud

IT support

MS365

Azure

2nd line

SLA

Windows

Server

Exchange

Mobile Support

Desktop

servicedesk

Tools

Windows Server

Microsoft Exchange

Microsoft 365

Azure

Job description

2nd Line Support Engineer

Location: Milton Keynes

Salary: £30,000 to £36,000 per annum

Hybrid, 3 days onsite and 2 days working from home

Skils: Cloud, IT support, MS365, Azure, 2nd line, SLA, Windows, Server, Exchange, Mobile Support, Desktop, servicedesk, hardware, software, Installations etc

We are looking for an experienced 2nd Line Support Engineer to join an established IT support team in Milton Keynes. You will provide technical support across hardware, software and networking, helping users resolve technical issues while delivering excellent customer service.

This is an excellent opportunity for someone with existing 2nd line support experience who wants to develop their technical skills, take ownership of support issues and progress their career through further training and professional certifications.

Key Responsibilities

• Provide 2nd line technical support across hardware, software and networking.
• Take ownership of support tickets from initial investigation through to resolution.
• Troubleshoot technical issues and guide users through effective solutions.
• Manage tickets in line with agreed Service Level Agreements (SLAs).
• Assist with hardware and software installations and configurations.
• Provide technical guidance and user training where required.
• Work collaboratively with colleagues to resolve complex technical issues.
• Develop technical expertise through hands on experience and professional training.

Skills and Experience

• Previous experience in a 2nd Line Support Engineer or similar IT support role.
• Experience providing customer facing technical support.
• Good working knowledge of Microsoft technologies, including Windows Server, Exchange and Microsoft 365.
• Experience supporting PCs, servers and mobile devices.
• Strong troubleshooting and problem solving skills.
• Excellent communication and customer service abilities.
• Experience working within a Managed Service Provider (MSP) or similar IT support environment would be advantageous but is not essential.

What's on Offer?

• Salary of £30,000 to £36,000, depending on experience.
• Hybrid working, with 3 days onsite and 2 days working from home.
• Opportunities for professional development and career progression.
• Support towards industry recognised certifications.