2nd Line IT Support Engineer – Cloud & Security (M365/Azure)

Zaizi Limited; Greater London; Hybrid; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Loyalty pension

Group Life Assurance

Hybrid/Remote Fridays

5 days study leave and £500 Personal

Job summary

Zaizi Limited is seeking a security-minded IT Support Engineer to oversee day-to-day service desk operations and support our cloud infrastructure. Reporting to the IT & InfoSec Manager, you will handle 1st, 2nd, and some 3rd line issues, train users, and enforce robust security controls across M365 and Azure.

You will work onsite at the Hammersmith office with Fridays remote, joining a team that values secure, compliant IT operations and professional growth.

Qualifications

• Security clearance (UK SC) required or eligible to obtain (minimum 5 years UK residency).
• 2nd-line administration of Microsoft 365, Entra ID, Intune, Conditional Access, Defender.
• Experience in high-security, defense, or heavily regulated environments with strict governance.
• On-site Mon-Thu with Fridays remote.

Responsibilities

• Triage, manage, and resolve daily 1st and 2nd line tickets, escalating complex issues to senior staff.
• Manage user lifecycles and security across Microsoft 365 and Entra ID (Azure AD).
• Assist with security posture management: monitor Defender alerts, enforce Intune compliance, oversee patch management, support audits.
• Deliver end-user training on cyber hygiene and daily software usage.
• Provide hands-on hardware setup and local network support at the Hammersmith office.

Skills

Microsoft 365

Azure AD

Intune

Defender

Conditional Access

Job description

Zaizi Limited is seeking a security-minded IT Support Engineer to oversee day-to-day service desk operations and support our cloud infrastructure. Reporting to the IT & InfoSec Manager, you will handle 1st, 2nd, and some 3rd line issues, train users, and enforce robust security controls across M365 and Azure.

You will work onsite at the Hammersmith office with Fridays remote, joining a team that values secure, compliant IT operations and professional growth.