IT Support Engineer (2nd Line)

Zaizi; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Pension scheme (5%+).

Life Assurance

Private Health Insurance

WFH equipment allowance

25 days annual leave + bank holidays

Volunteer days

Job summary

Zaizi is seeking a Security-minded IT Support Engineer to manage daily service desk operations and cloud infrastructure support. You will handle 1st/2nd line tickets, administer M365/Entra ID, and assist with security posture and audits. Onsite at Hammersmith with Friday remote work.

Role requires SC clearance eligibility, 5+ years residency, and experience with Defender, Intune, CA policies, and Azure services. Training and growth opportunities available.

Qualifications

• Must hold or be eligible for UK Security Check (SC) clearance with 5 years UK residency.
• Experience administering Microsoft 365, Entra ID, Intune, Conditional Access, Defender and Azure services.
• Google Workspace experience is desirable.

Responsibilities

• Triage, manage, and resolve 1st/2nd line and some 3rd line tickets.
• Support M365/Azure security administration and user lifecycle management.
• Assist with security posture, patch management, and audit readiness.
• Provide end-user training on cyber hygiene and daily software tool usage.
• Onsite hardware setup and local network support at Hammersmith office.

Skills

2nd-line Microsoft 365 administration

Entra ID (Azure AD)

Intune

Conditional Access

Defender

Azure services

Google Workspace

Job description

Role Overview

We are seeking a security-minded IT Support Engineer to manage our day-to-day service desk operations and support our cloud infrastructure. Reporting directly to the IT & InfoSec Manager and working alongside a Senior Engineer, you will manage 1st, 2nd and some 3rd line support issues, deliver end-user software training, work within larger projects and enforce robust security controls across our Microsoft 365 and Azure environments.

Key Responsibilities

• Helpdesk Operations: Triage, manage, and resolve daily 1st 2nd and some 3rd line support tickets, escalating high-level infrastructure or complex security incidents to senior staff.
• M365 & Azure Security Administration: Manage user lifecycles, Conditional Access policies, role-based access controls (RBAC), and group management across Microsoft 365 and Entra ID (Azure AD).
• InfoSec & Compliance Support: Assist the IT & InfoSec Manager with security posture management‑monitoring security alerts (Microsoft Defender), enforcing Intune endpoint compliance, overseeing patch management, and supporting audit readiness.
• User Training & Security Awareness: Onboard new starters and deliver ad-hoc user training on cyber hygiene, security best practices, and daily software tool usage.
• On-Site Technical Support: Provide hands-on hardware setups, local network troubleshooting, and physical workspace support at our Hammersmith office location.

Qualifications & Experience

• Security Clearance: Must hold or be eligible to obtain UK Security Check (SC) clearance (requires minimum 5 years continuous UK residency).
• Technical Experience: 2nd-line administration of Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, Defender, Azure services.
• Google Workspace desirable.

Work Environment

Proven track record working in high-security, defense, or heavily regulated environments with strict governance standards. This position will be onsite Mon-Thu with Fridays remote.

Benefits

• Compensation: Competitive Pay – Salaries reviewed annually to ensure they reflect your performance and market value.
• Loyalty Pension: We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a maximum of 8%.
• Protection: Comprehensive Group Life Assurance for peace of mind.

Purpose & Culture

• Real Impact: Work on mission-critical projects that secure and improve the UK's digital infrastructure.
• Autonomy: A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.
• Service & Community: We support those who serve.
• 10 paid days for Reservist Military Service

Work / Life Balance

• Time Off – 25 days annual leave + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.
• Giving back: 2 paid volunteering days per year.

Development & Growth

• Master Your Craft: Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by 5 days paid study leave.
• Expand Your Horizons: An additional £500 annual "Personal Choice" fund to learn whatever inspires you-work-related or not.
• Support: Access to 1-2-1 professional coaching and team training to accelerate your career.

Health & Balance

• Premium Health: Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).
• Flexibility: Genuine hybrid working with a WFH equipment allowance to perfect your home setup.
• Wellbeing: Cycle to Work scheme and a commitment to sustainable, healthy working practices.