IT Support Engineer (2nd Line)

Zaizi Limited; Greater London; Hybrid; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Loyalty pension

Group Life Assurance

Hybrid/Remote Fridays

5 days study leave and £500 Personal

Job summary

Zaizi Limited is seeking a security-minded IT Support Engineer to oversee day-to-day service desk operations and support our cloud infrastructure. Reporting to the IT & InfoSec Manager, you will handle 1st, 2nd, and some 3rd line issues, train users, and enforce robust security controls across M365 and Azure.

You will work onsite at the Hammersmith office with Fridays remote, joining a team that values secure, compliant IT operations and professional growth.

Qualifications

• Security clearance (UK SC) required or eligible to obtain (minimum 5 years UK residency).
• 2nd-line administration of Microsoft 365, Entra ID, Intune, Conditional Access, Defender.
• Experience in high-security, defense, or heavily regulated environments with strict governance.
• On-site Mon-Thu with Fridays remote.

Responsibilities

• Triage, manage, and resolve daily 1st and 2nd line tickets, escalating complex issues to senior staff.
• Manage user lifecycles and security across Microsoft 365 and Entra ID (Azure AD).
• Assist with security posture management: monitor Defender alerts, enforce Intune compliance, oversee patch management, support audits.
• Deliver end-user training on cyber hygiene and daily software usage.
• Provide hands-on hardware setup and local network support at the Hammersmith office.

Skills

Microsoft 365

Azure AD

Intune

Defender

Conditional Access

Job description

Role Overview

We are seeking a security-minded IT Support Engineer to manage our day-to-day service desk operations and support our cloud infrastructure. Reporting directly to the IT & InfoSec Manager and working alongside a Senior Engineer, you will manage 1st, 2nd and some 3rd line support issues, deliver end-user software training, work within larger projects and enforce robust security controls across our Microsoft 365 and Azure environments.

Key Responsibilities

• Helpdesk Operations: Triage, manage, and resolve daily 1st 2nd and some 3rd line support tickets, escalating high-level infrastructure or complex security incidents to senior staff.
• M365 & Azure Security Administration: Manage user lifecycles, Conditional Access policies, role-based access controls (RBAC), and group management across Microsoft 365 and Entra ID (Azure AD).
• InfoSec & Compliance Support: Assist the IT & InfoSec Manager with security posture management—monitoring security alerts (Microsoft Defender), enforcing Intune endpoint compliance, overseeing patch management, and supporting audit readiness.
• User Training & Security Awareness: Onboard new starters and deliver ad-hoc user training on cyber hygiene, security best practices, and daily software tool usage.
• On-Site Technical Support: Provide hands-on hardware setups, local network troubleshooting, and physical workspace support at our Hammersmith office location.

Qualifications & Experience

Security Clearance - Must hold or be eligible to obtain UK Security Check (SC) clearance (requires minimum 5 years continuous UK residency).

Technical Experience - 2nd-line administration of Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, Defender, Azure services. Google Workspace desirable

Work Environment - Proven track record working in high-security, defense, or heavily regulated environments with strict governance standards.

This position will be onsite Mon-Thu with Fridays remote.

Benefits

Compensation

• Competitive Pay:Salaries reviewed annually to ensure they reflect your performance and market value.
• Loyalty Pension:We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to amaximum of 8%.
• Protection:Comprehensive Group Life Assurance for peace of mind.

Purpose & Culture

• Real Impact:Work on mission-critical projects that secure and improve the UK's digital infrastructure.
• Autonomy:A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.
• Service & Community:We support those who serve.10 paid daysfor Reservist Military Service.

Work / Life Balance

• Time Off:25 days annual leave+ Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.
• Giving back:2 paid volunteering days per year.

Development & Growth

• Master Your Craft:Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by5 days paid study leave.
• Expand Your Horizons:An additional £500 annual "Personal Choice" fund to learn whatever inspires you—work-related or not.
• Support:Access to 1-2-1 professional coaching and team training to accelerate your career.

Health & Balance

• Premium Health:Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).
• Flexibility:Genuine hybrid working with a WFH equipment allowance to perfect your home setup.

• Wellbeing:Cycle to Work scheme and a commitment to sustainable, healthy working practices.