2nd Line IT Support Engineer

Noir; Horsham; On-site; GBP 30,000 - 35,000; Full time

Job summary

An innovative firm is seeking a passionate 2nd Line IT Support Engineer to join their collaborative team in Horsham. This role involves providing essential support for Windows-based systems and a variety of user devices. You will play a key role in ensuring user satisfaction by resolving escalated support queries and maintaining productivity. With a strong focus on Microsoft technologies, this position offers a dynamic work environment and the opportunity to grow your skills. Join a company that values its employees with excellent benefits, including flexible working hours and generous training allowances, and be part of their exciting expansion into the UK market.

Benefits

Stock worth £15,000

30 days holiday

Flexible working hours

Early finish on Fridays

£4,000 training allowance

4 days a month innovative time

Free gym membership

Summer BBQs

Birthday bonus package

Qualifications

• Strong knowledge of Windows 10/11, Office 365, and Active Directory.
• Experience with mobile device support (iOS/Android) is desirable.

Responsibilities

• Provide 2nd line IT support for Windows-based systems.
• Troubleshoot and resolve escalated support queries.
• Support a range of user devices including PCs, laptops, and mobile phones.

Skills

Windows 10/11

Office 365

Active Directory

Azure

Microsoft Endpoint Manager

Intune

Exchange Online

Desktop Support

Mobile Device Management

ITIL

Tools

Ticketing Systems

Remote Access Tools

Job description

2nd Line IT Support Engineer

2nd Line IT Support Engineer – Social Messaging Platform – Horsham, West Sussex

(Tech stack: 2nd Line IT Support Engineer, Windows, 1st Line, Windows Server, Office 365, Active Directory, Exchange, Intune, Azure, Microsoft Endpoint Manager, ITIL, Service Desk, Desktop Support, Mobile Device Management)

In 2012 our client launched a social messaging platform that has been taking the US by storm. After an extremely successful period, our client has decided to hop across the Atlantic, in a bid to expand their sphere of influence and take up a firm foothold in the UK and European markets.

A number of new offices are being opened in the UK and our client is looking for talented, enthusiastic and passionate 2nd Line IT Support Engineer (Windows) with strong exposure to 1st line duties and a solid foundation in the Microsoft / Windows technology stack. You will be joining a collaborative IT team supporting a Windows-based environment and providing support across a range of user devices including PCs, laptops, and mobile phones. You will be the go-to person for escalated support queries and play a vital role in ensuring end users remain productive and satisfied with the IT service provided.

Responsibilities:

1. Provide 2nd line IT support for Windows-based systems.
2. Troubleshoot and resolve escalated support queries.
3. Support a range of user devices including PCs, laptops, and mobile phones.
4. Ensure end users remain productive and satisfied with IT services.

Qualifications:

Successful 2nd Line IT Support Engineer (Windows) candidates should be able to demonstrate strong knowledge of some or all of the following (training will be provided into any technologies you do not have exposure to): Windows 10/11, Office 365, Active Directory, basic Azure admin, Microsoft Endpoint Manager/Intune, Exchange Online, and general desktop/laptop troubleshooting. Experience with mobile device support (iOS/Android), ticketing systems, and remote access tools is highly desirable. ITIL foundation knowledge would be a bonus but is not essential.

Benefits:

1. Stock worth £15,000 in their parent company.
2. 30 days holiday (plus 8 UK Bank Holidays).
3. Flexible working hours.
4. Early finish on Fridays during June, July, and August.
5. £4,000 training allowance including attendance of Microsoft events and conferences.
6. 4 days a month innovative time.
7. Free gym membership including yoga sessions.
8. Summer BBQs.
9. Birthday bonus package – including time off work on your birthday, dinner at a top restaurant or a paid day trip to a European destination.

Location: Horsham, West Sussex, UK. Please note you will be expected to travel to various offices hence you will require a valid driver’s licence.

Salary: £30,000 - £35,000 + Bonus + Pension + Benefits

Applicants must be based in the UK and have the right to work in the UK.