IT Support Engineer 1st Line

Community Eyecare; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing eye health! As a 1st Line IT Support Engineer, you will be the first point of contact for IT queries, assisting a diverse range of users in resolving technical issues. This dynamic role offers the opportunity to work within a supportive team, where your contributions will directly impact the quality of healthcare services. With a commitment to professional development and a positive working environment, this position is perfect for tech-savvy individuals looking to grow in their careers while making a difference in the community.

Benefits

Buy and Sell Annual Leave Scheme

Refer a Friend Scheme

Company Pension Scheme

Blue Light Card Discounts

Career Development Opportunities

Performance Reviews with Development Plans

Dedicated Clinical Education Team

Supportive Team Environment

Qualifications

• Experience in a similar 1st Line IT Support role.
• Strong customer service and communication skills.
• Knowledge of ITIL framework and support processes.

Responsibilities

• Responding to users' software/hardware queries via email or phone.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting system and network problems.

Skills

Customer Service

Communication Skills

Multitasking

ITIL Framework Knowledge

Experience in IT Healthcare Sector

Tools

Microsoft Stack

Azure (Cloud Services)

Ticketing System

Job description

Location: Fulwood

Contract Type: Permanent

Hours: 37.5 hours per week

We are always looking for talented individuals to join our team and help us achieve our ambitious goals and growth. We care about our people and the future of eye health, and we aim to play an innovative role in this field with your help.

If you are care-focused and seeking to join a thriving organization, CHEC is your employer of choice! We have an exciting opportunity for a 1st line IT support engineer to join us as we continue to expand across the UK.

About the role

An exciting opportunity has arisen for a dynamic IT Support Engineer to join our team during our next phase of growth. We are looking for a tech-savvy, forward-thinking individual to bring new ideas and solutions to our IT support team.

If successful, you will serve as the first point of contact for all IT support queries within a well-established private healthcare provider with over 500 employees across the UK. You will work with a diverse range of users to resolve or escalate technical issues professionally. This role will cover our northern region and involve regular site visits.

Responsibilities include:

1. Responding to users' software/hardware queries via email or phone
2. Guiding colleagues or clients through actions to resolve IT issues
3. Having prior experience with Microsoft stack and Azure (Cloud Services)
4. Escalating issues to relevant teams when necessary
5. Monitoring and maintaining computer systems and networks
6. Troubleshooting system and network problems
7. Diagnosing and resolving hardware or software faults
8. Updating the ticketing system to ensure all queries/issues are logged and resolved
9. Prioritizing and managing open cases efficiently

What you’ll bring:

• Experience in a similar 1st Line IT Support role, assisting end-users via phone, email, and remote support tools
• Ability to multitask in a fast-paced environment
• Self-motivated with good workload management and timekeeping skills
• Strong customer service and communication skills
• Experience within the IT healthcare sector (desirable)
• Knowledge of the ITIL framework and support processes (desirable)

About CHEC

Community Health and Eyecare (CHEC) is a leading provider of NHS services in the UK, with hospitals and clinics nationwide. We aim to provide accessible healthcare services and operate state-of-the-art Cataract and Surgical Centres delivering comprehensive eye care services across the UK.

Why work for us?

• Buy and sell annual leave scheme
• Refer a friend scheme
• Company pension scheme
• Blue Light Card discounts
• Career development and training opportunities
• Performance reviews with development plans
• Dedicated clinical education team
• Supportive team environment

Our mission

Since 2012, CHEC has collaborated with the NHS to enhance patient choice and improve access to ophthalmology and gastroenterology care, providing services free at the point of care. We operate in a hub-and-spoke model across community hospitals and clinics, expanding our healthcare offerings to patients nationwide, including ENT and Dermatology services.

Commitment to Safeguarding

CHEC is dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All employees are expected to adhere to our safeguarding policies. Recruitment involves checks in line with NHS standards, and successful applicants may need to undergo an Enhanced DBS check.

As an Employer

We believe in building trust, integrity, and honesty within our organization. CHEC offers a positive working environment with numerous benefits, including: